Senior Cash Collection Specialist
Descrizione dell'offerta
Senior Collections Specialist – Smith+Naphew
Join our dynamic Order to Cash team in Milan and help shape the future of customer relationships. As a Credit Collector, you’ll be at the heart of our operations, ensuring smooth financial interactions and building trust with our clients across Italy.
What you will do
You’ll be part of a close-knit team, reporting to the Team Manager OTC Italy, and managing your own low, medium, and high complexity portfolio of accounts. Your day will involve customer contact to collect outstanding debt via phone, email, and in-person visits, with around 20% of your time spent travelling to public and private hospitals across Italy. You’ll follow a collections strategy, reconcile accounts, identify payments received and work closely with internal teams to resolve disputes and support customers in settling invoices. Your role will be key to maintaining strong relationships and ensuring financial health across the business.
What you will need
- 2–3 years of collections experience in an international environment, ideally with public sector clients
- Minimum B2 level of English required
- Intermediate Excel and Microsoft Office skills, plus SAP experience is highly valued
- Strong communication and prioritization skills, with a curious mindset and a drive to learn
- A valid driving license
- Knowledge of accounting is required
- University degree is a plus
Inclusion and Belonging
In accordance with our inclusion policies, preference will be given to candidates registered under Italy’s Law 68/99 (protected categories).
Benefits
Life. Unlimited. At Smith+Naphew we design and manufacture technology that takes the limits off living.
Generous annual bonus and pension schemes, share options.
Paid holidays and paid volunteering hours.
Private health and dental plans, healthcare cash plans, income protection, life assurance.
Hybrid working model (for most professional roles).
Hands‑on, team‑customised, mentorship training.
Job Details
- Seniority level: Mid‑Senior level
- Employment type: Full‑time
- Job function: Accounting/Auditing and Finance
- Industry: Medical Equipment Manufacturing