Scalo Outlet & More - IT Assistant Store Manager

Scalo Outlet & More - IT Assistant Store Manager Job Description Posted Monday, September 7, 2026 at 10:00 PM

Job Overview Support the Store Manager to manage all aspect of the store operations and lead the sales team members to ensure commercial objectives are achieved

Deputising Store Manager absence when required.

Dimensions Financial: Store KPIs

People: indirectly lead the store team members

Impact: Impacts on the consumer experience in store and on the achievement of the stores KPIs

Responsibilities

Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators

Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and associated key performance indicators.

Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is great place to shop.

Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations

Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience

Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales

Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store

Provide regular feedback to the team to motivate and engage to improve performance where required.

Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues

Build capability and understanding to effectively manage all aspects of the store in the absence of the store manager

Qualifications

Good retail experience including in a management role, leading a team

Strong coaching skills

Effective communicator who can provide clarity to individuals or team on what is required of them and why

Ability to inspire and motivate a store team through injecting pride, passion and energy to create a positive working environment.

Proficient in supporting with people processes and team development

Good experience in delivering and exceeding sales and targets

Proactive with good organisation skills to initiate completion of tasks without direction or supervision

Good commercial skills

IT proficient with the ability to use a range of systems to manage in store activity

Good knowledge of and experience in Visual Merchandising

This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties, responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company’s discretion at any time, with or without notice.

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