SAP Retail Senior Consultant

Who We Are Born in 2004 as Techedge, we have almost 20 years of expertise that enabled us to become what we are today: Avvale! This path led us to be able to count on over 3,000 employees, present in 11 countries around the world. What We Do We help public and private companies to re-design their business models through the development of innovative and sustainable solutions, which have a positive impact not only on our customers but also on the world we live in! What you will find In Avvale we value our talents and your path with us will be full of: Flexibility , thanks to our policy you can work remotely in Italy, up to 5 days a week, and in SEE and Switzerland up to 5 months a year; Training & development as you can participate to training on the job, certifications, foreign languages classes and you will have a yearly budget to buy training courses; Gender equality & inclusion , the obtaining of Pdr 125 is a proof of Avvale commitment to an inclusive and fair work environment! How we do Through circular economy models, made possible thanks to technological innovation. Role and responsibilities Avvale is looking for a SAP Retail Senior Consultant to join our SAP Practice, with a strong focus on Post Go-Live Support and Application Maintenance Services (AMS) , supporting key transformation programs for international clients. The position is based in one of our offices in Italy, with flexibility for smart working. The ideal candidate has solid experience in SAP Retail, the resource will be responsible for ensuring high-quality service delivery aligned with contractual SLAs. Key Responsibilities: Execute corrective, adaptive, and evolutive maintenance activities. Manage and supervise Incident, Problem, and Change Requests in line with agreed SLAs. Support stabilization phases, hypercare activities, and continuous improvement initiatives. Act as a functional reference point for clients, ensuring proactive communication and issue resolution. Required Skills Minimum 4 years of experience in SAP Retail Application Management Services. Proven experience in SAP post go-live support activities. Understanding of IT Service Management processes (Incident, Problem, Change Management). Fluent English (both written and spoken). Come with us You will have the opportunity to work and get in touch with international players who will allow you to increase your know-how in view of future challenges! Avvale promotes equal opportunity. We enhance diversity and are committed to creating an inclusive environment in compliance with applicable non-discrimination and data protection laws. We do not consider applications without CV.