Sales Support Specialist Italian Speaker

Overview

Job Title: Sales Support Specialist Italian Speaker
Department: Sales
Company: Leading Technology Company
Location: Remote (within Portugal)
Start Date: 5th June 2025
Contract Type: CDD 6 months (with possibility of renewal)
Work Model: Fully Remote (Relocation support available within Portugal)

Work Schedule

Shifts: Monday to Saturday, including bank holidays, between 08:00 and 19:00 (rotational shifts)
Days Off: Sunday + 1 rotational day off per week

Salary & Compensation

Base Salary: 1,024 per 14 months

• Performance Bonus: 225 per 12 months
• Position Bonus (Braga only): 20 per 12 months
• Meal Allowance: 7.23 per working day
• Transport Allowance: 20 per month
• Health Insurance: Coverage starts from Day 1 (monthly contribution required), free after 6 months
• Relocation Support: Provided for eligible candidates relocating within Portugal

Your Role

As a Sales Support Specialist , you'll be the first point of contact for Italian-speaking customers. You'll handle inquiries, manage reservations, resolve technical issues, and ensure every interaction aligns with the company's high standards of service and professionalism.

What Youll Do

• Support customers with sales-related inquiries, product information, and troubleshooting
• Communicate across multiple channels: phone, email, chat, and social media
• Tailor communication to reflect brand tone and customer needs
• Handle escalations with empathy and a customer-first mindset
• Log and manage all customer interactions with attention to detail

Who You Are

• Fluent in Italian and English (spoken and written)
• Experience in customer service or sales support (preferred)
• Tech-savvy and comfortable with troubleshooting digital tools
• Skilled in communication and multitasking
• Resilient and calm under pressure, with a proactive attitude

Work remotely with a top technology brand while helping customers make informed decisions and enjoy a smooth experience. Be part of a collaborative and forward-thinking team. Apply now and grow your career with us!