Sales Support Specialist

About Us:

Founded in 1878 by Silviano Venchi, Venchi has become a global leader in chocolate and gelato, blending Italian tradition with a commitment to craftsmanship and well-being. With over 145 years of history, Venchi offers more than 350 chocolate recipes and 90 gelato flavors, adhering to the highest quality standards while embracing the principles of the Mediterranean diet. The company focuses on enhancing life quality, social connections, and environmental respect through its products. Supported by over 1,600 employees, Venchi operates more than 180 stores in over 70 countries, with headquarters in Milan, a factory in Cuneo and 4 regional offices in Hong Kong, Shanghai, New York, and Beijing. Join us at Venchi and be part of a story that celebrates moments of cheerfulness with indulgent products crafted for your well-being.

Your Mission:

We are looking to hire an experienced Sales Support Specialist to join our Export Back Office team in Castelletto. Ultimately, a top-class Back Office Specialist works quickly and efficiently to provide reliable support for management and the front office team.

Key Responsibilities:

• Management of sales orders entry, updating, and invoicing.
• Keep up with Production & Logistics Departments for the fulfillment of orders and shipments.
• Dealing with shipment processes and contact with carriers.
• Issuing documents and certificates in compliance with export and customs procedures.
• Customer care and claims management as the main contact for foreign B2B clients.
• Assisting and coordinating with the sales team.

The Ideal Candidate:

• Previous experience in a similar role for at least 3 years (experience in a Food Company is a plus).
• Bachelor's or master’s degree in Foreign Languages, Economics, Social Sciences, or similar.
• Fluent in Italian, English and French (Cefr C1 level).
• High-level wrote and verbal communication skills.
• Gathering and processing research data.
• Be customer-oriented and accurate.
• Excellent organizational skills.
• Be a problem-solving champion with a multi-tasking, proactive attitude.
• Be autonomous as well as a solid team player.
• Deliver well under pressure be flexible and resilient.
• Knowledge of MicrosoftD365 is a plus.
• ...and of course, a chocolate and gelato lover!

What We Offer:

• Celebrate Success: Annual results-based bonus, with the option to convert it into welfare benefits.
• Lifelong Learning: Access unlimited world class content on a customized learning platform empowering you to continually grow and embody Venchi’s value of curiosity and excellence. In addition, you'll benefit from dedicated training plans for the development of your soft skills.
• Flexibility and Balance: Benefit from flexible working hours and hybrid work options.
• Global Vision, Local Flavour: Join a passionate, creative team where innovation thrives. From our global HQ in the heart of the city, near our iconic stores, help bring the Venchi experience to life. Together, we craft excellence, from sourcing premium ingredients to delivering joyful moments worldwide.
• Exclusive Sweet Benefits: Enjoy a 30% discount in-store and 40% off our e-commerce platform. Plus, you will receive special gifts packed with Venchi’s finest chocolate. Benefit from tickets restaurant, access to two comprehensive welfare platforms, and additional private health insurance to enhance your personal well-being.

Join us at Venchi and help us bringing the Italian way of life and delicious flavours to every corner of the world!

We look forward to hearing from you!