Sales & Service Specialist - Boutique Firenze - Cat. Prot. (Art. 1)

Overview

Sales & Service Specialist - Boutique Firenze - Cat. Prot. (Art. 1) at Hermès. The Sales & Service Specialist will enhance customer satisfaction by managing After Sales and Client Services systems and initiatives, contributing to a seamless client experience in line with Hermès’ standards of excellence.

Main Responsibilities

• Manage daily After Sales operations and support the store with training and morning briefings.
• Collaborate with the CX Manager and store teams to resolve client or product quality issues, manage complaints, special/personalized orders, reservations, remote sales, and more.
• Coordinate with the stock team, cash desks, and logistics department.
• Support the uniform dispatch process from data collection to delivery.
• Provide regular updates on assigned tasks, ensuring timely follow-up and anticipating department needs.
• Proactively identify client/department needs and propose alternative solutions.
• Ensure compliance with company procedures and policies.

Profile / Qualifications

• This position is open to candidates belonging to protected categories (Art 1. Law 68/1999).
• Bachelor’s degree, preferably in fashion or languages.
• 1–2 years of experience in a similar role or environment.
• Fluent in Italian and English; French or other languages are a plus.
• Proficient in Microsoft Excel and PowerPoint.
• Strong organizational and reporting skills, with attention to detail and deadlines.

Hermès Requirements

• Availability, flexibility and dynamism to function in a high‑pace environment.
• Strong work ethic, positive attitude within the team and professionalism in services provided to the customer.
• Team player mentality to build meaningful relationships and ability to work autonomously.
• Analytical thinker and innovative problem‑solver.
• Determined to be part of a people centric retail project, with vocation for human values, passion and a strong aesthetic sense.

About Hermès

Hermès is a French, family‑owned and independent house that employs thousands of people worldwide. The company upholds a culture of craftsmanship and excellence across its business, with a global presence in numerous stores.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development
• Industries: Retail Luxury Goods and Jewelry