Sales & Service Specialist - Boutique Firenze - Cat. Prot. (Art. 1)

GENERAL ROLE

The Sales & Service Specialist will enhance customer satisfaction by managing After Sales and Client Services systems and initiatives, contributing to a seamless client experience in line with Hermès' standards of excellence.

MAIN RESPONSIBILITIES

• Manage daily After Sales operations and support the store with training and morning briefings.
• Collaborate with the CX Manager and store teams to resolve client or product quality issues, manage complaints, special / personalized orders, reservations, remote sales, and more.
• Coordinate with the stock team, cash desks, and logistics department.
• Support the uniform dispatch process from data collection to delivery.
• Provide regular updates on assigned tasks, ensuring timely follow‑up and anticipating department needs.
• Proactively identify client / department needs and propose alternative solutions.
• Ensure compliance with company procedures and policies.

PROFILE

• Open to candidates belonging to protected categories (Art 1. Law 68/1999)
• Bachelor's degree, preferably in fashion or languages.
• 1‑2 years of experience in a similar role or environment.
• Fluent in Italian and English; French or other languages are a plus.
• Proficient in Microsoft Excel and PowerPoint.
• Strong organizational and reporting skills, with attention to detail and deadlines.

REQUIREMENTS & VALUES

• Availability, flexibility and dynamism to function in a high‑pace environment.
• Strong work ethic, positive attitude within the team and professionalism in services provided to the customer.
• Team player mentality to build meaningful relationships and ability to work autonomously.
• Analytical thinker and innovative problem‑solver.
• Determined to be part of a people‑centric retail project, for which are required vocation for human values, passion and a strong aesthetic sense.

Hermès values diversity, promotes gender equality and welcomes people from all backgrounds.

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