Sales Ops Coordinator- Italy (Maternity Cover)

Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of rich heritage. As brand custodians, we are fortunate to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds who bring their true selves to work and where anyone can grow their career.

We are guided by three core values that are at the heart of everything we do: be yourself, act courageously, and show you care . These values inspire us to push boundaries, embrace our individuality, and stand up for what's right.

THE GIG

We are seeking an exceptional Sales Operations Coordinator to join our team at the Milan Head Office on a fixed-term contract for maternity cover.

In this role, you will collaborate with our Sales, Logistics Distribution Centre, Supply & Demand, and Finance teams to provide operational support to our Wholesale partners in Italy. Fluency in both English and Italian is essential.

Responsibilities include:

• Managing daily activities and being the key contact for enquiries from customers, Sales Agencies, and other departments. Working closely with Sales, Logistics, and Distribution Centre teams to ensure timely handling of information, issues, and process changes.
• Ensuring customer queries, claims, and delivery issues are managed effectively, with measures in place to mitigate failures in Quality, Cost, or Delivery.
• Accurately inputting and maintaining customer orders within deadlines.
• Validating order details before confirmation and delivery, highlighting and resolving any issues.
• Releasing orders based on allocation, delivery requests, and company targets.
• Handling returns according to company guidelines.
• Reporting workload status to senior management and addressing issues.
• Maintaining customer master files and ensuring data governance.
• Coordinating with other departments to meet customer requirements and resolve queries, including liaising with the credit department.
• Working with warehouse, logistics, and carriers to ensure correct VAS execution, SLA adherence, and on-time delivery.
• Providing coverage for team members during absences and supporting workload adjustments.
• Supporting colleagues and departments as needed.

What sets you apart:

• Proven experience in B2B/Wholesale operations and logistics, preferably in the fashion industry or footwear brands.
• Excellent organizational, mathematical, and time management skills.
• Ability to thrive in a fast-paced, performance-driven environment.
• Strong interpersonal skills and a positive attitude.
• Analytical skills with a focus on data accuracy.
• Process-oriented, supply chain, and operational mindset.
• Problem-solving and proactive thinking.
• Flexible, adaptable, and open to change.
• Customer-focused approach.
• Fluent in Italian and English.
• Team player with strong communication skills.
• High IT literacy, including ERP, CRM, and Microsoft Office.
• EDI literacy is a plus.

What’s in it for you?

• Hybrid working (3 days in Milan office)
• Free pair of Dr. Martens upon joining
• 65% discount on all Dr. Martens products

Are you ready to fill your boots? Apply now .

LE TUE QUALITÀ FONDAMENTALI

Per noi, non è mai solo un lavoro presso Dr. Martens. È uno stile di vita. Viviamo e respiriamo i nostri Fondamenti: INTEGRITÀ, PROFESSIONALITÀ, PASSIONE, GIOCATORI DI SQUADRA . Questi definiscono chi siamo e come portiamo a termine il lavoro. Crediamo che ogni ruolo sia unico quanto la persona che lo svolge.