Descrizione dell'offerta
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
We are looking for a detail-oriented and motivated
Sales Operations Assistant
to provide operational and administrative support to the Partner Territories ( Middle East, Africa, India , CIS) Sales Operations team. This role will assist with day-to-day activities related to
order management, fulfilment tracking, reorders, claims and customer support , helping to ensure accurate execution and a high level of service to wholesale partners.
The ideal candidate has a strong interest in
international markets and export environments , is eager to learn, well organized, and comfortable working with data, systems, and internal processes. Previous exposure to Sales Operations, Customer Service, or Wholesale environments would be considered an advantage
Success in this role requires accuracy, reliability, a collaborative mindset and a positive, can-do attitude when supporting internal stakeholders and wholesale clients.
Your Main Responsibilities Will Be Order Management & Fulfilment Support
Support the Prebook order lifecycle by assisting with order checks, confirmations, shipment planning and invoicing follow-up
Monitor order status and flag delays, discrepancies or fulfilment risks to the relevant team members
Assist with shipment planning activities for consolidated and prepayment customers, following guidance from the Sales Operations team
Coordinate with credit, sales, logistics, customs and corporate functions to support the resolution of operational issues
Process and monitor reorders in collaboration with the Sales Team and under the supervision of senior team members
Support the handling of credit notes, claims and related documentation in a timely and accurate manner
Help ensure compliance with company policies, wholesale agreements and internal procedures
Act as a supporting operational contact for wholesale clients and internal stakeholders, escalating topics when appropriate
Contribute to delivering best-in-class customer service to wholesale clients
Systems & Process Support
Use internal systems and tools accurately to support order tracking, reporting and daily operational activities
Support the adoption of new tools, systems and processes by learning and applying standard ways of working
Help maintain accurate data and contribute to basic reporting or follow-up activities
Maintain a positive attitude and work in a collaborative, team-oriented manner
Experience
1–3 years of experience in Sales Operations, Customer Service, Wholesale Operations, Administration or a related business support role. Internship experience will also be considered
Previous exposure to order fulfilment, customer support, reorders or claims processes would be an advantage
Interest in working within a wholesale, fashion or consumer goods environment
Basic understanding of international markets or export processes would be a plus
Familiarity with ERP systems or willingness to learn; SAP S/4HANA knowledge would be a plus
Technical & Functional Skills
Basic understanding of order-to-cash processes, with willingness to develop further expertise
Good Excel skills and confidence working with data; advanced reporting skills are a plus
Comfortable learning and using digital tools and internal systems
Strong attention to detail when reviewing orders, data and documentation
Curiosity and openness to using new technologies, including AI-enabled tools where relevant
Soft Skills
Good organizational skills and ability to follow priorities and deadlines
Accurate, reliable and willing to learn from feedback
Clear communication skills and confidence interacting with internal stakeholders
Ability to work in a fast-paced environment with guidance and support from the team
Team player with a positive mindset and interest in continuous improvement
Languages
Italian: Native or fluent
English: Fluent
Another language would be a plus
Starting base salary equal to €27.000 (full-time). Once the successful candidate is selected, the salary offer will be based on objective and gender-neutral criteria such as experience, skills, responsibilities, and location.
Contractual level: CCNL Commercio – Level 4. Temporary contract 12 months. Expected startind date: December 1st
Meal Vouchers: €8.65/day per worked day of at least 6 hours.
#J-18808-Ljbffr
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
We are looking for a detail-oriented and motivated
Sales Operations Assistant
to provide operational and administrative support to the Partner Territories ( Middle East, Africa, India , CIS) Sales Operations team. This role will assist with day-to-day activities related to
order management, fulfilment tracking, reorders, claims and customer support , helping to ensure accurate execution and a high level of service to wholesale partners.
The ideal candidate has a strong interest in
international markets and export environments , is eager to learn, well organized, and comfortable working with data, systems, and internal processes. Previous exposure to Sales Operations, Customer Service, or Wholesale environments would be considered an advantage
Success in this role requires accuracy, reliability, a collaborative mindset and a positive, can-do attitude when supporting internal stakeholders and wholesale clients.
Your Main Responsibilities Will Be Order Management & Fulfilment Support
Support the Prebook order lifecycle by assisting with order checks, confirmations, shipment planning and invoicing follow-up
Monitor order status and flag delays, discrepancies or fulfilment risks to the relevant team members
Assist with shipment planning activities for consolidated and prepayment customers, following guidance from the Sales Operations team
Coordinate with credit, sales, logistics, customs and corporate functions to support the resolution of operational issues
Process and monitor reorders in collaboration with the Sales Team and under the supervision of senior team members
Support the handling of credit notes, claims and related documentation in a timely and accurate manner
Help ensure compliance with company policies, wholesale agreements and internal procedures
Act as a supporting operational contact for wholesale clients and internal stakeholders, escalating topics when appropriate
Contribute to delivering best-in-class customer service to wholesale clients
Systems & Process Support
Use internal systems and tools accurately to support order tracking, reporting and daily operational activities
Support the adoption of new tools, systems and processes by learning and applying standard ways of working
Help maintain accurate data and contribute to basic reporting or follow-up activities
Maintain a positive attitude and work in a collaborative, team-oriented manner
Experience
1–3 years of experience in Sales Operations, Customer Service, Wholesale Operations, Administration or a related business support role. Internship experience will also be considered
Previous exposure to order fulfilment, customer support, reorders or claims processes would be an advantage
Interest in working within a wholesale, fashion or consumer goods environment
Basic understanding of international markets or export processes would be a plus
Familiarity with ERP systems or willingness to learn; SAP S/4HANA knowledge would be a plus
Technical & Functional Skills
Basic understanding of order-to-cash processes, with willingness to develop further expertise
Good Excel skills and confidence working with data; advanced reporting skills are a plus
Comfortable learning and using digital tools and internal systems
Strong attention to detail when reviewing orders, data and documentation
Curiosity and openness to using new technologies, including AI-enabled tools where relevant
Soft Skills
Good organizational skills and ability to follow priorities and deadlines
Accurate, reliable and willing to learn from feedback
Clear communication skills and confidence interacting with internal stakeholders
Ability to work in a fast-paced environment with guidance and support from the team
Team player with a positive mindset and interest in continuous improvement
Languages
Italian: Native or fluent
English: Fluent
Another language would be a plus
Starting base salary equal to €27.000 (full-time). Once the successful candidate is selected, the salary offer will be based on objective and gender-neutral criteria such as experience, skills, responsibilities, and location.
Contractual level: CCNL Commercio – Level 4. Temporary contract 12 months. Expected startind date: December 1st
Meal Vouchers: €8.65/day per worked day of at least 6 hours.
#J-18808-Ljbffr
Candidatura e Ritorno (in fondo)
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