Sales Operations Analyst

Overview

Join our Movement and Champion Restaurant Culture!

At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry we create unique dining experiences across 11 countries. We are part of the Tripadvisor Group and strive to build a diverse, people-first culture where respect, ownership, growth and better together values thrive. If you’re passionate about food technology and making a real impact, your seat at the table is ready. Discover life at TheFork.

What you will do

As a Sales Operations Analyst you will work closely with the Sales Operations Manager to enhance operational efficiency across Italy and DACH (Germany, Austria, Switzerland) markets through process execution, data analysis and cross-functional collaboration.

• Support & Process Improvement: Provide day-to-day support to the Sales team on processes including user questions, process guidance and issue resolution.
• Work with local and central teams to gather feedback, share recommendations and alert stakeholders to ensure alignment, consistency and seamless execution of operations.
• Support and assist in sales target setting and compensation processes and activities.

• Project Support: Contribute to projects aimed at optimizing sales operations and enhancing business impact.
• Collaborate across Sales, Marketing and Customer Success teams on cross-functional projects.

• Analytics & Reporting: Support the analysis of sales performance and key KPIs.
• Build, maintain and update dashboards and reports to drive actionable insights.
• Prepare data summaries and presentations for internal meetings and business reviews.

Who you are

You Must Meet These Critical Qualifications

• 2 years experience supporting a sales team in an operational or analytical capacity
• Detail-oriented, data-driven with a strong analytical mindset and eagerness to learn
• Proficiency in Excel/Google Sheets
• Problem-solving mindset and curiosity to understand how processes and systems work
• Excellent communication and organizational skills
• Proactive, able to demonstrate autonomy and ownership in a fast-paced, collaborative environment
• Native or fluent Italian and professional fluency in English

You Can Impress With These Additions

• Prior exposure to Salesforce or CRM systems is a plus
• Genuine interest in the food and restaurant industry
• Experience working in a multi-country or regional environment

What we offer you

• An awesome team
• A permanent contract
• Flexible working environment (2 days home office per week; up to 4 weeks additional flexibility in summer and December for remote work)
• Fixed salary and bonus
• Lunch vouchers for each working day
• International teams and a multicultural environment across 10 offices in Europe
• Highly inclusive working environment
• Lifestyle benefits, including reimbursements for physical and leisure activities, family support, travel, etc.
• Continuous learning and development programs
• Free access to the Calm app for mental health support
• Parental leave and caregiver leave policies (12 weeks fully paid)
• Health insurance fully covered by the company
• Life & Disability Insurance at no cost to the employee
• Welfare allowance for school costs, elderly care, babysitting, transportation, travel, and leisure
• Amazing offices with dining, coffee points and leisure area
• Team-building events

All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.

We believe that we are better together and welcome you for who you are. We strive to ensure that everyone - regardless of ability, age, socio-economic and cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race or sexual orientation - has the opportunity to reach their full potential. TheFork is committed to fair recruitment. If you need reasonable support during your application process due to health conditions or disability, please contact our HR team for review.

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Required Experience: IC

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