Sales Force Automation (SFA) Analyst

Sales Force Automation (SFA) Analyst

Location: Italy (Hybrid / Local Market Based)

We are looking for a proactive and delivery-oriented Sales Force Automation (SFA) Analyst to join our commercial technology team. This role will actively support multi-country SFA rollout projects, working closely with global and local business stakeholders to ensure smooth deployment, adoption, and stabilization of SFA solutions.

Qualifications:

• Bachelor’s degree in Information Systems, Engineering, Business, or a related field
• Minimum 3 years of experience in SFA, CRM, or commercial IT solutions (FMCG experience is a strong plus)
• Hands-on experience supporting or delivering rollout projects across multiple countries or business units
• Strong understanding of field sales processes (route planning, visit execution, orders, promotions, KPIs)
• Experience working with vendors and global IT teams
• Strong analytical, problem-solving, and documentation skills
• Excellent communication and stakeholder management skills
• Ability to work in a fast-paced, multi-cultural, and matrix organization
• Proficiency in English (written & verbal) ; local language is a plus

Responsibilities:

• Actively support SFA rollout activities across Italy, Spain and Portugal
• Gather, clarify, and document business requirements from local sales teams
• Support configuration, testing (UAT), and deployment of SFA functionalities
• Coordinate with global product teams, implementation partners, and local IT
• Support data validation, master data readiness, and migration activities
• Assist with user training materials, rollout communications, and go-live support
• Provide post go-live support during hypercare and stabilization phases
• Track issues, risks, and dependencies, ensuring timely resolution and escalation
• Ensure alignment with global SFA standards while addressing local market needs

iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world’s most well-known businesses, including 90+ Fortune Global 500 companies.

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iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.