Sales & Customer Service Operations Assistant

KEY RESPONSIBILITIES

Customer Support & Engagement

• Serve as the first point of contact for internal customers (direct boutiques, sales teams) and commercial partners.
• Respond promptly to inquiries via phone, email, and in-person.
• Foster long-term relationships with direct boutiques and commercial partners by anticipating their needs and exceeding expectations.

Workflows

• Coordinated by the Manager, active participation in the implementation of workflows, procedures and reports.
• Collaboration in the systematic input of statistical data in the system and the output of requested analyses and reports.

Sales & After-sales

• Operational management of Retail and Wholesale orders: entry, processing, and customer order confirmations.
• Operational management of commercial communications to clients.
• Operational management of special orders.
• Support in preparing inventories for events.
• Handling customer repair requests.
• Interface with final customers for their online inquiries.
• Operational management of HQ’s safe and logistic of jewels shipments.
• Operational management of sales support materials’ shipments.

Problem Resolution

• Address customer concerns with empathy, professionalism, and creative problem-solving.
• Collaborate with internal teams, to resolve issues efficiently.

Brand Ambassador

• Uphold Vhernier’s brand values and aesthetic in all customer interactions.
• Contribute to the enhancement of customer loyalty

JOB PROFILE

• Previous experience in a Sales&Customer Service Operations role, and in the luxury industry, will be a plus
• Excellent communication skills in Italian & English, an additional language will be considered a plus.
• Knowledge of the MS Office tools (Outlook, Excel, Word, PowerPoint).
• Ability to set priorities.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Proactivity.
• Strong sense of responsibility and ethical approach to work.