Sales Back Office Specialist (Italy & International)

Role Overview

Supporting the Sales Department in the operational and administrative management of domestic and international clients. Ensuring organizational efficiency, document accuracy, and high-quality communication.

Key Responsibilities

• Switchboard & Correspondence: Managing multi-language phone calls and emails (Italy & Abroad).
• Sales Support: Assisting the sales network with follow-up activities.
• Order Management: Accurate data entry and end-to-end processing of customer orders.
• Quotes: Preparing first-level commercial offers and quotations.
• CRM & Database: Managing customer records and updating the CRM system.
• Documentation: Overseeing commercial and shipping documentation.
• Events: Supporting the organization of trade fairs and corporate events.
• Administrative Back Office: General administrative tasks to support the sales workflow.
• Reporting: Reporting directly to the Sales Director.

Requirements

Education & Experience

• Experience: 4-5 years of experience in a similar role, preferably within structured, export-oriented companies.
• Education: High School Diploma (Business/Administrative focus). A degree in Economics or related fields is a plus.

Technical Skills

• Languages: Fluency in English (written and spoken). A second foreign language is highly appreciated.
• Software: Proficiency in MS Office (Excel, Word, Outlook).
• Tools: Experience using ERP/Management software .
• Logistics: Basic knowledge of export procedures.

Soft Skills

• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and problem-solve.
• Excellent communication and interpersonal skills.
• Team-oriented with a customer-centric mindset.

Position Details

• Location: Solbiate Olona (VA). Note: Initial training period will take place in Milan (Amendola Fiera area).
• Schedule: Full-time.
• Contract: "Metalmeccanico" National Collective Agreement.
• Salary: €26k – €28k Gross Annual Salary (RAL), commensurate with experience.
• Benefits: Meal vouchers (Ticket Restaurant).
• Preferred Plus: Prior experience in organizing international trade fairs.