Sales and services manager (f/m)

////// BACKROUND Contribute to the business development of sales products and aftersales services within your area of responsibility. Manage customers’ portfolio and ensure customer satisfaction. Maintain a long-term and structured relationship in line with the company’s overall strategy, while increasing operational performance, and business profitability. Organize and coordinate after-sales service operations: customer follow-up, contract and service call management, deployment of activities at existing and new sites, and operational management of after-sales service teams. Ensure compliance with commitments regarding quality, deadlines, and costs. ////// JOB DESCRIPTION Your mission will include the following activities: Develop and monitor the products Sales and After-Sales Service activity plan for the area: activity forecasts, workload plans, operating budgets, and monitoring of costs and profitability for services and service contracts. Contribute to the business development of tooling sales and after-sales services such as: preparing proposals and quotes, negotiating and monitoring contracts, and managing customer relationships. Conduct business reviews and contribute to defining corrective and improvement actions. And specifically for the After-Sales perimeter: Manage and coordinate all After-Sales Service activities within the assigned area (region/sites): organizing operations, implementing the company’s after-sales service strategy, managing resources, and developing team skills. Oversee the feasibility and execution of After-Sales Service activities: assess technical and human resources, prioritize tasks, approve service requests, and coordinate with internal teams and external partners. Organize the planning of After-Sales Service activities (schedules, timing, subcontracting) and ensure regular communication with customers regarding the progress of services. Participate in defining and implementing after-sales service and sales processes and procedures. ////// PROFILE With a higher education background in Mechanical or Manufacturing Engineering, you have continued your studies with a specialization in Business/Project Management. You also have at least 10 years of experience in MRO/MRE. You have excellent writing skills. You are fluent in English & Italian. You demonstrate autonomy, rigor, and interpersonal skills. You have a strong interest in international technical environments. ////// CONDITIONS Location : Rome (Italy) Contract : Permanent contract Start date: As soon as possible Travel: Regularly