Sales Advisor

About the Brand and the Company

Borsalino is a prestigious brand known for its high-quality hats and accessories, embodying a rich heritage and a commitment to craftsmanship. Our mission is to provide exceptional products while fostering a culture of excellence, passion, and customer satisfaction.

About the Role

The Sales Advisor at Borsalino Boutique in Florence is responsible for representing the brand with pride and passion, ensuring the achievement of sales targets trough an exceptional customer experience

Key Responsibilities

• Represent Borsalino as an ambassador of the brand: exhibit pride, passion and affinity for the brand through positive attitude, knowledge of the Brand history and values.
• Welcome and approach customers displaying a cordial attitude, friendly manner and willingness to serve.
• Answer customer’s questions and solve their needs providing/delivering an excellent service.
• Handle customer’s complaints, ensuring issues are resolved in time guaranteeing high level of customer satisfaction.
• Possess excellent product knowledge in order to be able to advise customers in the most optimal and precise manner.
• Establish and nurture long-term relations with customers based on trust, caring and empathy.
• Achieve and exceed sales goals through showing outstanding selling techniques, clienteling, sourcing new customers and building strong relationships with existing customers.
• Act in line with Borsalino Selling Ceremony & Company Values.
• Work within established guidelines, procedures, policies and standards of the Company.
• Monitor and maintain visual merchandising standards on a daily basis, ensuring that all products are properly displayed.
• Accurately process all transactions, including the operation of Cash Register.
• Manage all the boutique's backoffice activities.

Please note that although we have tried to give you an indication of your responsibilities, this is not an exhaustive list of your duties and you may be required to carry out tasks that are not included in this job description.

We are looking for a full time position ( 40 hours), temporary contract to replace a a collegue on maternity leave.

Place of work: Borsalino Boutique, Florence, via Porta Rossa, 40

Qualifications

High school diploma/bachelor is a plus

Years of working experience in retail sales: at least 2/3 years in fashion/luxury brands

Required Skills

Sales techniques

Sales cerimonies

Customer orientation

Retail KPIs

English/ other foreign languages are a plus

Result orientation

Team working and collaboration

Flexility and adattability

Interpersonal skills

Pay range and compensation package: in line with seniority, from 3° to 4° level CCNL Tessili Industria)

Equal Opportunity Statement

Borsalino is committed to diversity and inclusivity in the workplace, ensuring equal opportunity for all candidates and employees.