Sales Administrator

Activate your potential – join NORIT, the world leader in activated carbon production!

Join us as a Sales Assistant in Ravenna where you’ll be the go-to expert for customer order management, tender coordination, and documentation compliance, ensuring seamless service from order receipt to shipment.

Your key responsibilities will be:

• Respond to incoming customer calls and process customer orders from receipt to shipment,
• Collect all required information from customers and ensure full understanding of their needs and order requirements,
• Coordinate order details with customers, including proposing changes to shipment dates or quantities when needed due to availability constraints,
• Partner closely with GBS teams, plant locations, and internal stakeholders to ensure shipments are executed as requested,
• Prepare shipping documentation for designated customers and support GBS Data Management in the invoicing process,
• Handle customer inquiries, service-related issues, and complaints (including complex accounts), logging and tracking cases in relevant systems to ensure timely resolution,
• Approve requests and perform inventory adjustments, acting as a coordinator with regional plants when required,
• Act as a resource for less experienced team members, providing guidance, training support, and (where applicable) coordinating workload as a team lead,
• Participate in system testing and support identification and coordination of ERP-related issue resolution, including testing and reviewing new procedures,
• Support customer and plant visits by demonstrating customer service processes when needed,
• Participate in and occasionally lead small projects focused on service improvement and operational excellence,
• Manage public tender processes with public companies by preparing participation documentation and ensuring compliance with applicable regulations,
• Register and track waste in line with local requirements (RENTRI, etc.),
• Register the company in vendor lists and maintain required qualification documentation,
• Prepare documentation for subcontractors involved in public tenders, ensuring alignment with safety regulations,
• Follow up and coordinate import/export documentation to support compliant cross-border movements,
• Adhere to NORIT policies and procedures, including safety, internal controls, Sarbanes-Oxley requirements, and ISO 9000 standards.

• High school diploma required; Bachelor’s degree preferred,
• 3–5 years of experience in customer service and/or order processing in an operational environment,
• Strong knowledge of customer service principles and end-to-end order management procedures,
• Solid familiarity with a multi-product or multi-business environment and the ability to learn and navigate a broad product portfolio,
• Strong ability to use office tools and business systems, including ERP platforms,
• Customer-service oriented mindset with a strong sense of urgency and ownership in responding to customer needs,
• Good knowledge of public tender processes with public companies, including documentation preparation and compliance awareness,
• Strong problem-solving skills and an improvement mindset, including experience with techniques such as root-cause analysis,
• Ability to train and guide others, communicate clearly, and collaborate effectively with internal teams and customers.

• Competitive salary and industry-specific benefits,
• Strong on-site team spirit and a supportive environment,
• We'll support you as you integrate into the team,
• Opportunity to work on continuous improvement initiatives.

NORIT Activated Carbon is one of the global leadersinproducingvarious qualities of activated carbon in its powder and granular form. Our mission - to be the customer’s #1 choice for added value activated carbon solutions in energy, environmental, water, food, chemical, pharma, automotive, and other industrial markets. We supply a broad portfolio of materials,know-howand technicalexpertise, complementaryservicesand technologies.

We haveestablishedour global presence with manufacturing plants in the Netherlands, United Kingdom,Italyand United States and as well a Global Business Service center in Riga.

Unisciti a noi come Assistente alle vendite presso Ravenna un ruolo chiave tra customer service, gestione ordini e documentazione, dove garantirai un’esperienza cliente eccellente e processi puntuali e conformi.

Le tue principali responsabilità saranno:

• Rispondere alle chiamate in arrivo dei clienti ed inserire i dettagli degli ordini a sistema, raccogliendo le informazioni necessarie e assicurandone la piena comprensione delle esigenze,
• Coordinare con i clienti i dettagli dell’ordine, suggerendo quando necessario modifiche a date di spedizione o quantità prodotto in base alla disponibilità,
• Collaborare con altri reparti GBS e/o con gli stabilimenti per garantire che le spedizioni vengano gestite secondo quanto richiesto,
• Approvare richieste e gestire eventuali rettifiche/aggiustamenti di inventario, fungendo all’occorrenza da punto di coordinamento a livello regionale,
• Gestire richieste, problematiche e reclami dei clienti, ponendo le domande appropriate per comprendere appieno e risolvere i casi più complessi,
• Registrare e monitorare i reclami dei clienti nei sistemi dedicati, garantendo risposte complete e soluzioni soddisfacenti,
• Supportare i membri del team meno esperti nella risoluzione dei problemi e, quando previsto dall’organizzazione, fornire formazione e/o coordinare il lavoro del team con leadership operativa,
• Partecipare ai test di sistema e contribuire all’identificazione e al coordinamento delle soluzioni relative a problematiche dei sistemi ERP, includendo il test e la revisione di nuove procedure,
• Effettuare, quando necessario, visite ai clienti e/o dimostrare i processi di customer service durante visite in stabilimento,
• Partecipare e, all’occorrenza, guidare piccoli progetti di miglioramento,
• Gestire la procedura di gara con Enti/aziende pubbliche, preparando la documentazione per la partecipazione e operando in conformità alla normativa italiana in materia di appalti,
• Gestire la registrazione e la tracciabilità dei rifiuti secondo i requisiti applicabili (RENTRI, ecc.),
• Registrare l’azienda negli elenchi fornitori e mantenere aggiornata la documentazione richiesta,
• Gestire e monitorare la documentazione relativa a importazioni/esportazioni,
• Operare nel rispetto di politiche e procedure aziendali, incluse sicurezza, controlli interni, requisiti Sarbanes-Oxley e standard ISO 9000.

Requisiti:

• Diploma di scuola superiore,
• Laurea triennale/universitaria preferibile,
• Esperienza di 3–5 anni in ambito customer service e/o gestione ordini,
• Conoscenza approfondita del customer service e delle procedure di elaborazione/gestione degli ordini,
• Capacità di operare in un contesto con più linee di business e prodotti, con attitudine ad apprendere rapidamente il portafoglio NORIT,
• Ottima padronanza degli strumenti informatici e dei sistemi d’ufficio, inclusi sistemi ERP,
• Forte orientamento al cliente e senso di urgenza nella gestione delle richieste e delle priorità,
• Buona conoscenza delle procedure di gara con Enti/aziende pubbliche e della documentazione correlata,
• Solide capacità di problem solving e miglioramento continuo, incluse tecniche come l’analisi delle cause radice (root cause analysis),
• Capacità di fornire formazione e istruzioni ad altri, comunicando e interagendo efficacemente con colleghi e clienti.

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