Sales Administration Lead

Founded in 2000, Argus Security employs today over 150 experts in the design, manufacture, and supply of high-performance fire protection products. The company is part of the Orama group of companies, which is one of the world’s leading designers and manufacturers of wireless and wired smoke detection and alarm devices and part of the Halma PLC which is a global holding group of 50+ life-saving technology companies.

We are looking for an experienced and qualified Sales Admin Lead to join our sales team and help us achieve our goals and contribute to high quality customer service. The person will be responsible for the professional supervision, leadership & control of the regular and punctual flow of sales admin processes, with interdepartmental connections where necessary, but also monitoring and forecasting of sales volumes.

JOB DESCRIPTION SUMMARY

The person will be included in the Sales Admin Team and will lead and supervise its activities. In order to be able to proficiently lead and manage the work, the candidate will need to be able to also personally backup the end-to-end sales admin tasks. Additionally, the person will monitor sales progress, sales scheduling/plan in coordination with the Manufactuirng Dept., will supply forecasting, maintain sales records and effectively execute reporting figures.

KEY RESPONSIBILITIES

• Lead the sales Admin Team covering all activity areas
• Ensure customer high quality logistics knowledge and management and maintain high standards of responsiveness in day by day customer care
• Manage high level quality service according to customer requirements, following customer queries end to end from delivery to invoice
• Supervise customer’s credit status or manage authorizations
• Developing and maintaining archive and data to ensure Sales Managers have high-quality & up-to-date support material
• Maintain records of sales and compare them with targets to monitor the progress and develop weekly/monthly/other sales reports
• Collaborate in creating and executing sales reporting figures
• Collaborate in sales forecasting and where needed stock levels management at partners

When necessary, proficiently cover & backup sales management activities to ensure business continuity (order processing & acknowledgment, arranging collection with carriers, Incoterms, invoicing, etc)

SKILLS AND QUALIFICATIONS

• Proved experience in sales administration, with management of end to end customer order processing (order, delivery, Customs, invoicing) and customer care
• Mandatory proficiency in English and Italian
• Mandatory proficiency in Office (Excel particularly), Power BI nice to have
• Proved knowledge of export logistics dynamics, Incoterms
• Familiarity with Sales KPIs and consistent sales reporting
• Experience in team coordination and management

Capability of team building and engagement

VALUES AND PERSONAL QUALIETIES

Our Mission

• We keep people and their environment safe, through wireless and digital embedded systems.

Our Purpose

• Shaping a safer world through innovation.

Our Values

• Stay close to the customer
• Think digital
• Act transparently
• Be accountable
• Be bold and own it

Considering our Mission and Values, we expect the candidate to be:

• Accountable and committed to specific deliverables
• Able to engage with colleagues and customers in a positive manner
• Serious, punctual, accurate and precise
• Analytical and solution-oriented
• Open minded and comfortable in a multicultural environment
• Capable of leadership in the team to grow engagement