ROOMS DIVISION MANAGER

The Thompson Rome is a luxury lifestyle hotel with 69 elegantly designed rooms, offering a unique blend of lifestyle concept and Italian hospitality.

The Rooms Division Manager will be the operational leader responsible for supervising and coordinating all front-of-house and accommodation departments. This role ensures service excellence, optimal revenue generation, and strict compliance with the hotel & 5-star quality standards.

Strong leadership is required to manage and mentor the team while maintaining exceptional guest relations.

Key Responsibilities

Divisional Management & Service Excellence

• Daily management and supervision of the entire Rooms Division, including Front Desk,

Housekeeping, Concierge, and Guest Relations.

• Monitoring service standards and implementing effective operational procedures to ensure

consistency.

• Handling guest relations, proactively resolving complaints, and fostering a customer-

oriented mindset across all teams.

Financial & Operational Control

• Optimizing room occupancy and related revenue through efficient management.
• Coordinating closely with other hotel departments (Maintenance, F&B, Administration) toensure seamless operations.
• Responsible for cost control, departmental budgeting, and regular performance reporting.

Team Leadership & Development

• Directly managing, training, and developing all team members within the Rooms Division.
• Utilizing strong leadership and organizational skills to maximize departmental efficiency.

Requirements for the Position

• Experience: Proven experience of at least 3 years in a similar Rooms Division leadership role within properties of a comparable luxury standard.
• Skills: Excellent organizational, leadership, and problem-solving skills.
• Communication: Strong communication skills and a deep customer-oriented mindset.
• Languages: Fluent in Italian and English (additional languages are highly advantageous).
• Technical: Familiarity with hotel management software (Opera Cloud is preferred).