Room Division Manager

Rooms Division Manager (m/f/d)

Cyprianerhof Dolomit Resort | South Tyrol, Italy

You love structure, but not stiff routines. You care about people and never forget the bigger picture.

If that sounds like you, you might just be the heartbeat we’re looking for.

At Cyprianerhof Dolomit Resort , nestled at the foot of the Rosengarten, we blend alpine adventure, warm hospitality, and a lot of South Tyrolean soul. We're looking for a Rooms Division Manager who brings clarity to complexity, holds the reins of daily operations and still keeps an open ear for every guest and team member.

This role is ideal for someone ready to grow!

What you’ll be doing includes:

• Leading and coordinating Front Office and Housekeeping teams
• Ensuring excellent guest service standards throughout the entire guest journey
• Running daily operations side by side with our team leaders
• Monitoring service quality, guest feedback, and complaint handling
• Developing team members and fostering a strong service culture
• Collaborating closely with HR, other department heads and hotel management
• Helping shape budgets, KPIs and cost controls in your area
• Improving procedures to make us smarter, more efficient, and even more guest-focused.

What we’re looking for:

• Professional experience in Front Office, Housekeeping or Rooms Division leadership
• A hands-on leader with a solution-oriented mindset
• Strong communication skills in German, Italian and English
• Passion for creating smooth processes and memorable moments
• A natural motivator with an eye for potential in others
• Degree in Hospitality Management or similar is a plus
• Ambition to grow into broader hotel management responsibilities
  

What we offer:

• A workplace where nature and people matter
• Room & board included if needed
• Use of our climbing hall and gym
• Personal and professional development opportunities
• My Sanitur+
• Friends & family rates
• 50% off at Belvita and Vitalpina partner hotels
• A team culture that’s built on trust
• Clear career path

If you care deeply about people, quality, and meaningful hospitality, you might be a great fit for The Cyprianerhof. We would love to hear from you!

Apply now and make an impact in a top mountain resort!