Room division Manager

Mangia’s Resorts, a distinguished hospitality brand of Aeroviaggi S.p.A., embodies the essence of Authentic Italian Vacanza within the upper-upscale segment. With 17 owned properties across Sicily and Sardinia—including 2 city hotels, 10 four- and five-star resorts, and 5 clubs—Mangia’s offers guests immersive and memorable stays that celebrate Italian heritage, nature, and lifestyle. Reflecting our commitment to excellence and international recognition, two of our resorts proudly belong to the prestigious Autograph Collection by Marriott, while one is part of the refined Curio Collection by Hilton.

Job description

Mangia’s Sardinia Resorts is seeking a motivated and experienced Room Division Manager to lead and oversee the Front Office, Housekeeping, Concierge, and Laundry departments. The role involves ensuring smooth daily operations, maintaining brand standards, and delivering exceptional guest experiences aligned with international luxury hospitality expectations.

The ideal candidate is a strong leader with a service-oriented mindset, attention to detail, and the ability to manage multidisciplinary teams in a dynamic environment.

Responsabilities:

• Lead the Room Divisions team and its departments within budgeted guidelines, to ensure operational efficiency, high quality service standards, and consistent excellence along with a seamless guest experience
• Plan, direct, control, coordinate and participate in all areas and activities of the Rooms Division
• Identify opportunities and development solutions to enhance the performance for all aspects and operations
• Implement any Rooms-related projects and programs
• Create, monitor and enforce Rooms Divisions KPI's, schedules, policies and procedures for own management and teams
• Develop positive relations with all stakeholders, whilst remaining professional and service oriented at all times, always ensuring a high level of courtesy with all parties
• Ensure appropriate processes and systems are in place to control costs, deliver both revenue and profit margins as per budget projections
• Supervise all safety and hygiene standards

Requirements

• A minimum of 5 years' working experience in a similar position in Upper Upscale Resorts. International experience will represent a plus
• In depth knowledge of Front Office and Concierge, Housekeeping and Laundry operations in Upper Upscale Resorts
• Good knowledge of revenue management, PMS and reservations
• Fluent in Italian and English. Knowledge of a third European language will represent a plus
• Excellent communication skills in all aspects: verbal, written and non-verbal
• Dynamic, curious and that exhibits a passion for excellence, will have the ability to multitask and solve problems efficiently
• Strong leadership skills, service oriented and guest focused, talented in people management, performance driven, assertive and pleasant personality
• Superb organisational and interpersonal skills: you must be approachable, open-minded and fair, with impeccable grooming standards

What We Offer:

• Type of contract seasonal
• Accommodation available
• Meals provided
• Career growth opportunities within the company
• Dynamic and collaborative work environment
• Ongoing training and access to professional development courses