Room Division Manager

Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability.

ABOUT THE PROPERTY

Colere 1600 by Cloud 7, Italy

Colere is a charming mountain village renowned for its unspoiled landscapes, and year-round appeal. The destination offers a haven for outdoor enthusiasts with skiing, hiking, and climbing, as well as a retreat for those seeking tranquility. Within this stunning setting, the Cloud 7 Hotel Colere features 28 thoughtfully designed rooms and suites, offering a blend of comfort and contemporary alpine style. Guests will enjoy a wellness center dedicated to relaxation and rejuvenation, along with the variety of refined hospitality in lounge bar & ski, a la carte and self-service restaurants, the hotel embodies the perfect balance of adventure, wellness, and Italian charm.

JOB DESCRIPTION

KEY RESPONSIBILITIES

• Oversee and coordinate all Rooms Division operations.
• Ensure a seamless and high-quality guest experience throughout the entire stay journey, from arrival to departure.
• Lead Rooms Division teams, setting clear standards for service excellence, cleanliness, and operational efficiency.
• Monitor daily operations, room readiness, occupancy flow, and special guest requests to ensure accuracy and consistency.
• Coordinate closely with Engineering and Security to maintain safe, well-maintained, and guest-ready facilities.
• Implement and maintain Rooms Division SOPs, policies, and brand standards across all areas.
• Handle guest feedback, complaints, and service recovery related to rooms and accommodation experience.
• Prepare and review daily reports, handovers, and operational updates for the Rooms Division.
• Support training, coaching, and performance management for Rooms Division supervisors and team members.
• Ensure compliance with health, safety, and hygiene standards across all rooms and public areas.

EXPERIENCE & SKILLS

• 5–8 years of experience in Rooms Division operations.
• Experience working in lifestyle, boutique, or resort hotels; mountain or seasonal destinations is an advantage.
• Hands‑on experience with PMS and hotel operating systems.
• Detail‑oriented with a strong focus on guest satisfaction and service quality.
• Ability to manage multiple operational areas in a fast‑paced environment.
• Fluent in English (Italian is an advantage).

JOINING OUR TEAM MEANS

• Competitive Compensation : A rewarding package tailored to your experience.
• Career Growth : Opportunities for advancement within our dynamic organisation.
• Inclusive Environment : A vibrant and inclusive workplace that encourages collaboration.
• Shared Purpose : Working with passionate people who live our values every day — connecting, innovating, curating, and leading the way together.

Location

Bergamo, Lombardy, Italy

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