Room Division Manager

ABOUT KERTEN HOSPITALITY

Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travellers. The Group’s current pipeline includes projects in numerous countries in the Middle East, Europe, and North Africa region.

ABOUT THE PROPERTY

Cloud 7 Hotel Colere, Italy

Colere is a charming mountain village renowned for its unspoiled landscapes, and year-round appeal. The destination offers a haven for outdoor enthusiasts with skiing, hiking, and climbing, as well as a retreat for those seeking tranquility. Within this stunning setting, the Cloud 7 Hotel Colere features 28 thoughtfully designed rooms and suites, offering a blend of comfort and contemporary alpine style. Guests will enjoy a wellness center dedicated to relaxation and rejuvenation, along with the variety of refined hospitality in lounge bar&ski, a la carte and self-service restaurants, the hotel embodies the perfect balance of adventure, wellness, and Italian charm.

JOB DESCRIPTION

Key Responsibilities – Room Division Manager (Ski Resort | Colere)

• Oversee daily operations of Front Office and Housekeeping to ensure a seamless, warm, and efficient guest journey from arrival to departure.
• Maintain exceptional service standards, handling guest communications, special requests, and VIP arrangements with a personalised touch.
• Manage reservations, room allocation, and occupancy planning, optimising flow especially during peak ski season.
• Lead housekeeping quality, ensuring rooms, chalets, and public areas are impeccably clean, well-maintained, and aligned with the alpine character of Colere.
• Coordinate with ski facilities, rental shops, and transport partners to deliver smooth ski-in/ski-out experiences and winter logistics.
• Ensure guest safety and accessibility during snowy conditions, including pathways, entrances, and operational adjustments.
• Recruit, train, and motivate rooms division teams, fostering a culture of teamwork, service excellence, and continuous development.
• Monitor budgets, departmental costs, and productivity, supporting revenue maximisation and operational efficiency.
• Drive upselling initiatives and guest experience enhancements across Front Office and Rooms.
• Maintain compliance with health, safety, and hygiene standards, conducting regular inspections and applying continuous improvements.
• Build strong relationships with local tourism partners, ski schools, and community stakeholders to elevate guest experiences.
• Represent Kerten Hospitality values by delivering thoughtful, curated, locally inspired service moments and creating meaningful guest connections.
• Collaborate closely with all departments to ensure smooth coordination, operational readiness, and consistent service throughout the resort.

EXPERIENCE & SKILLS

• Minimum 3–5 years of experience in Rooms Division or Front Office leadership roles, ideally within boutique, lifestyle, or resort hotels.
• Previous experience in mountain, ski, or seasonal resort operations is a strong advantage.
• Solid understanding of Front Office, Housekeeping, Reservations, and Guest Experience operations.
• Strong leadership skills with the ability to motivate and develop multicultural teams.
• Excellent problem-solving abilities, especially in high-pressure or peak-season environments.
• Strong communication and guest-relations skills, with a natural ability to create warm, personalised service interactions.
• Operationally hands-on, organised, and detail-oriented, with the ability to manage multiple priorities at once.
• Good understanding of safety protocols and snow-season operational needs is preferred.
• Comfortable using PMS and hotel systems (Opera, Cloud-based platforms, etc.).
• Fluent in English; Italian
• A passion for hospitality, community engagement, curated guest experiences, and the Kerten Hospitality approach.
• Flexibility to work in a resort environment with changing seasonal demands.

JOINING OUR TEAM MEANS

Competitive Compensation: A rewarding package tailored to your experience.

Career Growth: Opportunities for advancement within our dynamic organisation.

Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.