Risk Specialist - Mandarin Speaker, In-Person Investigation - Support

亚马逊面对面身份核验(IPI)团队致力于确保不良行为者无法利用我们的服务来损害客户、销售合作伙伴或我们的商店。我们正在寻找风险专员，以遏制不法行为并提出建议，帮助我们了解不良行为者重点关注的领域。

风险专员将有众多机会获得风险/管理人员职位。这些领导力职位将基于绩效表现而获得，特别是能够开展准确、全面的调查并作出详细、周密的报告的能力。我们的领导者将是那些能够培养、教导和指导其他调查员，使其能够开展准确、全面的调查并作出详细、周密报告的调查员。

我们正在寻找在视频验证、调查、风险管理方面专长的优秀人才，以及未来的领导者。随着团队的扩张和发展，他们将成为我们团队的基础。

Key job responsibilities

我们的理想候选人是在欺诈调查、身份验证和验证虚假文件和发票方面有经验的个人。该职位将包括通过视频通话来采访卖家，工作时间将与中国的营业时间保持一致。

Our ideal candidates are individuals with experience in fraud investigations, identity verification and authenticating fraudulent documents and invoices. This role will involve interviewing sellers through video call. The working hours will align with business hours in China.

Basic qualifications

• Completed a Bachelor's Degree
• Proficient in Mandarin (reading, listening, speaking and writing in simplified and/or traditional Chinese languages) and English with an ability to compose grammatically correct, concise and accurate written responses
• Strong written and verbal communication skills including the ability to comfortably engage with internal and external customers
• Ability to think beyond the Standard Operating Procedures (SOPs) and recommend the right outcome.
• Leverages team knowledge across several specialty areas to help resolve recurring seller issues
• Demonstrate the ability to self-manage on priority tasks and objectives
• Fast learner who seeks out and generously shares best practices
• Ability to follow the data wherever it goes and make an accurate decision.
• Ability to conduct difficult, comprehensive investigations and leave detailed, thoughtful notes

Preferred qualifications

• 具有进行过对面身份验证的经验是一个优势。
• 在法律、客户服务、调查、风险管理、项目管理等相关行业工作经验。
• Experience in conducting In-person Verifications is an advantage.
• Experience working in relevant industries such as law, customer service, investigations, risk management, project management, etc.

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