Retail Training Manager – Luxury Retailer

Mode Search is partnering with a leading international luxury retailer to appoint a retail Training Manager to be based from their location just outside of Milan.

This role plays a key part in elevating talent standards, strengthening brand partner support, and enhancing customer experience through best-in-class training and development programmes across a prestigious retail environment.

The role reports into the Brand Talent & Training Director and works closely with the senior retail leadership team.

This position is permanent, full-time, and requires on site working 4 to 5 days a week.

The Role

• Develop and execute training strategy to enhance skills and performance for brand employees
• Design and deliver targeted development programmes in partnership with the Talent & Training Director and retail leadership
• Measure programme effectiveness and report on ROI quarterly
• Lead special learning initiatives, including a Retail Academy model
• Improve store management capability through structured training programmes
• Assess brand-led training and ensure a consistent, high-quality learning experience
• Manage training budgets, ensuring cost control and return on investment
• Source and manage external/internal subject experts for programme delivery
• Enhance retail-focused development training (conversion, VM, membership, cultural awareness)
• Update and redesign existing learning content where required
• Coach Store Managers and support ongoing skills development
• Champion organisational culture and values through learning initiatives
• Research emerging L&D technologies and methodologies
• Utilise customer experience and ambassador programme results to inform training actions
• Administer and enhance the brand recruitment platform, ensuring adoption and engagement across all partners
• Track headcount and vacancies; implement hiring strategies to support talent availability for
• Represent the brands at recruitment events; build strong partnerships with universities and talent communities
• Oversee seasonal and temporary staffing strategy to ensure optimal talent levels during key trading periods

Requirements

• Experience in premium or luxury retail and retail training
• Degree in Education or a related field
• Proven success developing and rolling out large-scale training initiatives
• Strong cross-functional collaboration capabilities
• Excellent stakeholder and communication skills
• Energetic, passionate and committed to developing others
• Strong analytical, problem-solving and project management skills
• Highly organised with a proactive approach
• Fluency in English and Italian; additional European languages are advantageous

Interested? Please send your CV to or click the apply button.

Please note: Due to the volume of applications, only shortlisted candidates will be contacted.