Retail Operations Associate - Western Europe Branded Channel

Overview

Retail Operations Associate Manager for the Branded Channel Western Europe to join the team delivering world-class retail experiences across Europe. Based in the LEGO® Sales Office in Milan with a hybrid model (3 days in the office, up to 2 days remote). Relocation support is not offered.

Core Responsibilities

• Reporting to the Channel Director Branded Channel, collaborate with Commercial Excellence and Retail teams across LEGO Certified Stores and LEGOLAND Parks in Italy, France, Iberia, Germany, the UK, and Denmark.
• Support customer business planning, including commercial cycles and performance reviews.
• Drive in-store execution excellence across channels, acting as a sparring partner for Trade Marketing.
• Perform cross-data source analysis to generate actionable insights and support decision-making.
• Contribute to turnover forecasting and monitor business performance.
• Act as point of contact for Extended Lines and Licensing topics.
• Lead and support multi-country, cross-channel projects (e.g., staff incentive programs and loyalty).
• Support channel marketing activations, including promotion evaluation and performance tracking.
• Coordinate with global, regional, and local collaborators, ensuring alignment across Marketing, Operations, and Commercial.

What You Will Do

This role combines analytical thinking with hands-on project management to contribute to high-impact initiatives across multiple markets. You will work closely with cross-functional teams to support both strategic decision-making and operational excellence, helping create engaging experiences for LEGO fans.

Qualifications

• Experience in retail, commercial, or operations roles (preferably in a multi-market environment).
• Strong analytical and Excel skills (experience with data tools is a plus).
• Proven ability to analyze product portfolios and conduct competitive benchmarking.
• Strong analytical skills with curiosity and a proactive approach to turning data into insights and actions.
• Solid understanding of IP-driven businesses and product ecosystems.
• Ability to work cross-functionally and coordinate with multiple collaborators across different markets.
• Hands-on approach with strong problem-solving and prioritization skills.
• Collaborative teammate who enjoys being actively involved in projects and team activities.
• Passion for the LEGO brand and its values.
• Fluency in English and Italian.

What’s in it for you

• Family Care Leave – enhanced paid leave options.
• Insurances – life and disability insurance coverage.
• Wellbeing – resources and benefits to nurture physical and mental wellbeing, with opportunities to build community and inspire creativity.
• Colleague Discount – qualify for a generous colleague discount from day 1.
• Bonus – eligibility-based bonus scheme when goals are reached.
• Workplace – primary workplace location (office, store, or factory) with a hybrid policy (average 3 days per week in the office).

About LEGO

The LEGO Group is committed to equal employment opportunity and equal pay. We encourage applicants from diverse backgrounds to apply. We are committed to Children’s Rights and Child Wellbeing; candidates for roles with high engagement with children may be required to undergo Child Safeguarding Background Screening as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights. Imagine building your dream career and make it real. Join the LEGO® team today.