Retail Operations Associate - Western Europe Branded Channel

Retail Operations Associate – Western Europe Branded Channel, the LEGO Group • Pavia, Lombardia, IT

Job Description

Are you interested in playing an active role in growing the LEGO® Branded Channel and delivering world‑class retail experiences across Europe? We are looking for a dynamic and highly motivated Retail Operations Associate Manager to join the Branded Channel Western Europe team.

This position will be based in our LEGO® Sales Office in Milan and will follow a hybrid working model with 3 days in the office and up to 2 days remotely. Relocation support is not offered.

Core Responsibilities

• Supporting customer business planning, including commercial cycles and performance reviews
• Driving in‑store execution excellence across channels, acting as a sparring partner for Trade Marketing
• Performing cross‑data source analysis to generate actionable insights and support decision‑making
• Contributing to turnover forecasting and monitoring business performance
• Acting as point of contact for Extended Lines and Licensing topics
• Leading and supporting multi‑country, cross‑channel projects (e.g., staff incentive programmes and loyalty)
• Supporting channel marketing activations, including promotion evaluation and performance tracking
• Coordinating with global, regional, and local collaborators, ensuring alignment across functions (Marketing, Operations, Commercial)

Play your part in our team succeeding. This role offers a unique opportunity to combine analytical thinking with hands‑on project management, contributing to high‑impact initiatives across multiple markets.

You will work closely with cross‑functional teams and key collaborators, supporting both strategic decision‑making and operational excellence, while helping to create engaging and memorable experiences for LEGO fans.

Qualifications

• Experience in retail, commercial, or operations roles (preferably in a multi‑market environment)
• Strong analytical and Excel skills (experience with data tools is a plus)
• Proven ability to analyse product portfolios and conduct competitive benchmarking
• Strong analytical skills, combined with curiosity and a proactive approach to turning data into insights and actions
• Solid understanding of IP‑driven businesses and product ecosystems
• Ability to work cross‑functionally and coordinate with multiple collaborators across different markets
• A hands‑on approach, with strong problem‑solving and prioritisation skills
• A collaborative teammate who enjoys being actively involved in projects and team activities
• Passion for the LEGO brand and its values
• Fluency in English and Italian

Benefits

• Family Care Leave – enhanced paid leave options for important times
• Insurances – life and disability insurance providing protection and peace of mind
• Wellbeing – resources and benefits to nurture physical and mental wellbeing and build community
• Colleague Discount – generous discount from day 1
• Bonus – reward scheme linked to goal attainment when eligible
• Workplace – primary workplace location assigned, hybrid policy of 3 days per week in office

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds to apply for roles in our team. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.