Retail Director - Italy Buccellati

How will you make an impact?

Sales Management :

• Develop and implement strategies to achieve and exceed boutique sales targets.
• Monitor sales performance, analyze trends, and identify growth opportunities.
• Prepare and analyze reports on sales performance, key metrics, retail KPIs, and market trends to identify areas for improvement and make data-driven decisions that influence business strategy.
• Utilize a strong analytical approach to interpret retail KPIs and translate them into actionable strategies.

Store Operations :

• Oversee all aspects of store operations, including visual merchandising, inventory management, loss prevention, and maintenance.
• Ensure boutiques adhere to company policies and procedures.
• Maintain operational efficiency and cost control.

Team Leadership & Development :

• Recruit, train, mentor, and manage boutique staff.
• Foster a positive, collaborative work environment that motivates employees.
• Conduct performance reviews and provide ongoing coaching and development, including training on digital tools and platforms.

Customer Experience :

• Ensure exceptional customer service and memorable shopping experiences.
• Create a seamless omnichannel experience, integrating digital tools such as CRM systems.
• Address customer complaints promptly and professionally.
• Cultivate relationships with key clients using clienteling and CRM techniques.
• Develop in-store events and experiences tailored to clients' preferences to foster loyalty.

Budget Management :

• Develop and manage the retail budget for the Italian market.
• Monitor expenses to ensure boutique operations stay within budget.

Success Metrics :

• Bachelor's degree in Business Administration or related field preferred.
• At least 10 years of retail management experience, especially in luxury goods and the Italian market.
• Experience managing multiple boutiques and driving sales growth.
• Strong leadership, communication, and interpersonal skills.
• Deep understanding of the Italian luxury market and consumer behavior.
• Proficiency in Microsoft Office and retail management software.
• Strong analytical and problem-solving skills.
• Experience with digital tools and CRM systems.
• Fluency in Italian and English.
• Willingness to travel within Italy.

Our Values :

We celebrate diversity in arts, cultures, and human skills, fostering untapped potential. We value freedom, loyalty, solidarity, empathy, curiosity, courage, humility, and integrity. We are committed to caring for our world.

Your Journey :

During the interview, meet our Talent Acquisition team, HR Manager, and Commercial Director. Learn more about life at Richemont and our maisons.