Retail Back Office & Documents Management Specialist

La posizione è aperta all’interno del team di Sisal.**About us**Flutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal, Snai and PokerStars, a globally loved brand that embodies innovation and ambition, with significant growth potential in a dynamic market.**What you’ll do:*** Monitoring of Back Office processes* Verification of compliance with processes and procedures* Verification of digitalized SFA contracts* Verification and preparation of non-digitalized contracts* Management of commercial reporting* Commercial support activities* Management of certified emails* Complaints management* Obligations relating to the closure of the PoS**What you’ll bring:*** Strong innovative thinking, change agility, stress management, problem-solving skills, autonomy, and the ability to make decisions even in ambiguous or undefined situations.* Strong creative skills and a genuine passion for the gambling industry are highly valued.* 2+ years of experience in CRM and MS Office.* Strong analytical mindset and attention to details.* Excellent time management and organizational skills, with the ability to manage multiple campaigns and deadlines in parallel.Preferably, you also have:* Proven experience in the retail gambling industry.* Proficiency in both English and Italian, spoken and written.**Why choose us:*** Fixed term contract* A dynamic environment within the world’s largest online gaming group.* Opportunities for learning, growth and cross-country collaboration.* Meal allowance.* Supplemental Health Insurance.**Choose us also for:*** An inclusive work culture and access to our Diversity & Inclusion initiatives.* Well-Being Support: meditation courses, online medical services and counselling with certified coaches and psychologists.* Learning & Development: training platforms, workshops, conferences, and our FlexiLearning program (4 hours per month dedicated to learning).* Parental Leave Packages offering additional financial and practical support.* Volunteering during working hours.**Much more about us:*** Have a look at our amazing blog Inside: hear directly from our employees at the following link: (Inside)( Reviews and comments from our (Glassdoor)( and (Indeed)( pages. Put yours!**Equal Opportunity**Flutter SEA is an Equal Opportunity Organization. Diversity and Inclusion are fundamental values for us. We welcome any candidate without distinction of age, culture, religion, ethnicity, sexual orientation, gender identity and expression.