Restaurant Manager

Tenuta Toscana

is searching for a

RESTAURANT MANAGER

We are seeking a passionate and service-driven Restaurant Manager to support the daily operations of our restaurant, nestled in the heart of the Tuscan countryside at Tenuta Toscana.

The ideal candidate will embody elegance, professionalism, and a deep understanding of luxury hospitality, ensuring a refined and memorable dining experience for our discerning international clientele, while celebrating the authentic flavours and warmth of Tuscan cuisine.

This position will report directly to the F&B Operations Manager, collaborating closely to maintain the highest standards of service and operational efficiency.

Main duties and responsibilities

• Manage and execute service within the assigned section to Oversee the service delivery in the assigned section, ensuring a flawless, personalized, and memorable experience for each guest, adhering to the highest standards of hospitality and refinement.
• Uphold the service philosophy of Tenuta Toscana by providing tailored recommendations and anticipating guest preferences, offering proactive, intuitive service to exceed expectations.
• Coordinate with the culinary team to ensure that each course is delivered at the perfect temperature and presented impeccably, creating a seamless flow between kitchen and dining room.
• Enhance the guest experience by offering expert wine pairings and insight into local Tuscan wines, engaging guests in a sophisticated yet relaxed conversation about the origins and characteristics of the selections.
• Maintain the elegance of the dining environment by ensuring immaculate table settings, proper lighting, and a harmonious atmosphere that reflects the brand’s luxurious identity.
• Lead by example, guiding junior team members and commis with professionalism and grace, ensuring adherence to service standards, operational efficiency, and harmonious teamwork.
• Mentor new staff, offering hands-on support and encouraging the development of service skills, product knowledge, and attentiveness to detail.
• Assist in preparing shift schedules, adjusting staffing levels to meet operational demands, and ensuring optimal service during peak and off-peak hours.
• Ensure the careful handling, maintenance, and proper use of all restaurant equipment, adhering to operational protocols and maintaining a pristine and well-organized environment.
• Follow and enforce the HACCP guidelines and internal health and safety standards rigorously, conducting regular checks to ensure compliance and minimizing risks to both guests and staff.
• Drive the financial performance of the restaurant by upselling signature dishes and wines, while also maintaining cost control through waste reduction and portion management.
• Foster a collaborative environment by promoting a culture of respect, excellence, and continuous improvement, ensuring a team-oriented approach to service.
• Exemplify professionalism and discretion in all guest interactions, consistently delivering superior service with attention to detail and a warm, welcoming demeanor.
• Promote the values of Tenuta Toscana by upholding the highest ethical standards, ensuring that all guests are treated with respect and care, while fostering a team culture of mutual support and integrity.
• Maintain the utmost confidentiality in all aspects of the role, including guest preferences, team matters, and any proprietary information regarding the operations of the resort and restaurant.

Requirements

• Minimum of 3 years in a management role within a luxury hospitality or dining environment, preferably in a 5-star resort or hotel
• A degree in Hospitality Management or a related field is appreciated
• Proven experience in leading and motivating a team to deliver exceptional service in a high-pressure environment
• A passion for providing superior guest experiences with an attention to detail and the ability to anticipate guests' needs
• In-depth understanding of dining and wine pairings. Experience with local Tuscan cuisine and wines is highly desirable
• Strong interpersonal and communication skills, both verbal and written, in English and Italian. A third language would be considered a plus
• Ability to handle challenging situations with a calm and professional demeanour, ensuring guest satisfaction at all times
• Exceptional time management and organizational skills with the ability to manage multiple tasks simultaneously
• Willingness to work varied shifts, including evenings, weekends, and holidays as required in the hospitality industry
• Familiarity with restaurant management software, point-of-sale (POS) systems, and general computer programs
• Impeccable grooming and a professional appearance consistent with a luxury 5-star environment

Benefits

• Full-time contract in accordance with the Italian Collective Bargaining Agreement (CCNL)
• Meals provided both during working hours and on days off
• Uniforms and laundry service provided
• Ongoing training to enhance personal and professional development
• Access to exclusive events for Castelfalfi team members
• Discounts on dining, wellness, and sports activities available at the resort and estate
• Accommodation with free Wi-Fi can be arranged upon request for those coming from outside the area

This research is addressed to candidates of both genders with reference to Italian Law 903/77 and Law 125/91.

This position is based in Tuscany. Availability of staff accommodation upon request. Candidates should have a flexible schedule with the ability to work all shifts, weekends and holidays. You must possess the legal right to work in Italy.