Restaurant Manager - Casa Brera

Restaurant Manager
Casa Brera, a Luxury Collection Hotel, Milan is hiring a Restaurant Manager to oversee the delivery of service at our outlet, Etereo, ensuring refined presentation, attentive hospitality, and sophistication. The role requires leadership, motivation, and adherence to brand standards.
Location: Casa Brera, a Luxury Collection Hotel, Milan, Italy.
Schedule: Full Time, 5 days a week with 2 days off.

Responsibilities

• Managing Day-to-Day Operations
  • Supervises and manages employees and all day-to-day operations of the hotel outlet.
  • Understands employee positions well enough to perform duties in employees' absence.
  • Maintains HACCP standards compliance.
  • Reviews staffing and schedules with the outlet supervisors to ensure that guest service, operational needs and financial objectives are met.
  • Supports the management in planning, organizing, and promoting events on-property.
  • Is responsible for stock control, inventory, orders and stockrooms operations in conjunction with the Purchasing department.
• Leading Food and Beverage Team
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / Business decision making; demonstrates honesty / integrity; leads by example.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Serves as a role model to demonstrate appropriate behaviors in line with Marriott and brand values.
  • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills in line with Marriott.
  • Develops specific goals and plans to prioritize, organize, and accomplish work.
  • Ensures and maintains the productivity level of employees.
  • Provides leadership, vision and direction to bring together and prioritize departmental goals efficiently and effectively.
  • Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow‑up and hands‑on management.
  • Ensures compliance with all applicable laws and regulations.
  • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
  • Establishes guidelines so employees understand expectations and parameters.
  • Monitors alcohol beverage service in compliance with local laws.
• Ensuring Exceptional Customer Service
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Manages day‑to‑day operations, ensures the quality, standards, and meets the expectations of the customers on a daily basis.
  • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
  • Empowers employees to provide excellent customer service.
  • Acts as the guest service role model for the restaurants, sets out a good example of excellent customer service and creates a positive atmosphere for guest relations.
  • Handles guest problems and complaints and records them into the property internal system.
  • Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
  • Ensures corrective action is taken to continuously improve service results.
  • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
  • Manages service delivery in outlet to ensure excellent service from point of entry to departure.
• Managing and Conducting Human Resource Activities
  • Provides guidance and direction to associates, including setting performance standards and monitoring performance.
  • Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
  • Ensures employees are treated fairly and equitably.
  • Strives to improve employee retention.
  • Ensures employees receive on‑going training to understand guest expectations.
  • Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Strives to improve service performance.
  • Ensures recognition is taking place across areas of responsibility.
• Additional Responsibilities
  • Provides information to supervisors, co‑workers, and associates by telephone, in written form, e‑mail, or in person.
  • Analyzes information and evaluates results to choose the best solution and solve problems.
  • Assists servers and hosts on the floor during meal periods and high demand times.
  • Recognizes good quality products and presentations.
  • Supervises daily shift operations in F&B in the absence of F&B Outlets Manager.
  • Oversees the financial aspects of the department including purchasing and payment of invoices using the company internal system.

Qualifications

• Experience managing daily F&B operations in upscale or luxury hospitality.
• Proven ability to motivate, coach, and engage teams to deliver high performance and service excellence.
• Comfortable working cross‑functionally and supporting departmental goals.
• Fluent English and Italian.
• Can‑do attitude and willing to go the extra‑mile.
• Solid experience in managing and training teams.
• Knowledge of HACCP policies and procedures.
• Ability to plan, organize, and promote small to medium size events.
• A warm, people‑oriented demeanor and a team‑player attitude.

Benefits

• Become part of Marriott International, the largest hospitality brand in the world – this means national and internal promotion opportunities for the right candidates.
• World‑class training and development programs tailored to enhancing your skills and help you grow within the Marriott family.
• Discounted room nights, meals, and spa access in more than 9,000 hotels worldwide – because your wellbeing means so much.
• Discounts for your friends and family.
• 5 euros breakfast when staying at any of our European hotels.
• Performance and Recognition programs.
• Wellness and sustainability initiatives.
• Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.