Responsabile Area Network
Descrizione dell'offerta
Our community of Fresh Thinkers is continuously expanding, and our teams are always eager to welcome new talents with different backgrounds. We are looking for a Country Telemonitoring Manager:
Define, implement and maintain best practices and tools as well as global guidelines on telemonitoring service supporting and monitoring the local implementation;
- Support local implementation in the definition of local telemonitoring system, training and first store connection;
- Analysis of serious problems reported by customers such as cold failures;
- Collaboration with other after sales departments on projects or various problems (e.g. expired contracts, new projects, etc);
- Telemonitoring Operations & Remote Service Management: oversees remote monitoring and predictive maintenance services. Ensure real-time tracking, diagnostics and issue resolution using IoT and AI-driven tools;
- Compliance, Security & Risk Management: with the support of Legal and ICT Departments ensure compliance with industry regulations, cybersecurity protocols, and data protection laws;
- Business Strategy & Digital Service growth: identify opportunities for expanding remote service offerings and improving revenue streams.
Management experience: preferably in multinational context, with similar dimensions, managing similar activities;
- Languages: English and second Language;
- The position is fully remote, with regular business trips to our Milan headquarters and to customer sites
Take part in a variety of training through our Learning Management System (LMS) Catalogues.
Balance work and personal life perfectly with our flexible working hours.
Join our volunteering activities and help make the world a better place.
We at the Epta Group are a dynamic and growing international company, delivering cutting-edge commercial refrigeration solutions that impact everyday life—from ensuring fresh food in supermarkets to keeping the perfect chill in your favorite café. Our global network includes manufacturing facilities, sales entities and service organizations —all working together to provide sustainable and innovative solutions. We welcome applications from all individuals, regardless of gender, race, ethnicity, religion, sexual orientation, disability, parental status, or social origin.
Define, implement and maintain best practices and tools as well as global guidelines on telemonitoring service supporting and monitoring the local implementation;
- Support local implementation in the definition of local telemonitoring system, training and first store connection;
- Analysis of serious problems reported by customers such as cold failures;
- Collaboration with other after sales departments on projects or various problems (e.g. expired contracts, new projects, etc);
- Telemonitoring Operations & Remote Service Management: oversees remote monitoring and predictive maintenance services. Ensure real-time tracking, diagnostics and issue resolution using IoT and AI-driven tools;
- Compliance, Security & Risk Management: with the support of Legal and ICT Departments ensure compliance with industry regulations, cybersecurity protocols, and data protection laws;
- Business Strategy & Digital Service growth: identify opportunities for expanding remote service offerings and improving revenue streams.
Management experience: preferably in multinational context, with similar dimensions, managing similar activities;
- Languages: English and second Language;
- The position is fully remote, with regular business trips to our Milan headquarters and to customer sites
Take part in a variety of training through our Learning Management System (LMS) Catalogues.
Balance work and personal life perfectly with our flexible working hours.
Join our volunteering activities and help make the world a better place.
We at the Epta Group are a dynamic and growing international company, delivering cutting-edge commercial refrigeration solutions that impact everyday life—from ensuring fresh food in supermarkets to keeping the perfect chill in your favorite café. Our global network includes manufacturing facilities, sales entities and service organizations —all working together to provide sustainable and innovative solutions. We welcome applications from all individuals, regardless of gender, race, ethnicity, religion, sexual orientation, disability, parental status, or social origin.