Resident Manager - Agriturismo & Luxury Resort (Toscana) Rif. 96961

A great opportunity to join as a Resident Manager at a Luxury Agriturismo & Resort in Toscana (Pisa province)

Role Purpose

Ensure operational excellence and the highest level of guest satisfaction by guaranteeing that all hotel departments (events, food & beverage, spa, maintenance, housekeeping, etc.) operate in a coordinated, efficient manner aligned with luxury brand standards.

Main Responsibilities

•Supervise and coordinate all daily resort operations, ensuring high service and hospitality standards.

•Serve as the main point of reference for VIP guests and internal staff.

•Plan and manage the seasonal opening and closing of the Villa, ensuring full operational efficiency at every stage.

•Monitor the hotel’s financial and operational performance and prepare periodic reports for the General Management.

•Oversee departmental budgets, optimizing costs and resources without compromising service quality.

•Coordinate and motivate the management team (Front Office, F&B, Housekeeping, Maintenance, Spa, etc.).

•Monitor service quality through KPIs, guest feedback, and mystery audits.

•Ensure compliance with hygiene, safety, and corporate policies.

•Handle critical situations or complaints with a diplomatic approach focused on guest satisfaction.

•Maintain close collaboration with central offices (HR, Administration).

Required Skills

•Strong focus on financial and quality results.

•Hands-on approach and willingness to be present in daily operations.

•Excellent command of Italian and English.

•Solid knowledge of the luxury hospitality sector

Requirements

•Degree or diploma in Hospitality Management or related fields.

•Willingness to reside on-site for the duration of the season.

Soft Skills

•Charismatic and inclusive leadership

•Empathy and active listening skills

•Attention to detail and service personalization

•Flexibility and resilience

•Team spirit and coaching attitude