Reservations Clerk (Part-Time)

To strengthen our back-office team, we are looking for an employee to handle accounting tasks

Your Qualifications:

• Training in the hotel or restaurant industry with proven skills and a passion for the world of hospitality.


• Professional experience in the industry, a strong customer-oriented mindset, and a solid understanding of daily operations at an accommodation facility.


• Familiarity with common hotel software programs - ideally the PROTEL system and the ability to use them effectively.


• Good knowledge of Italian, German, and English to ensure smooth and professional service for our international guests.


• Excellent organizational skills, reliability, and the ability to handle complex situations calmly and professionally.


• Proven communication and interpersonal skills, which are essential for working with customers and colleagues.


• Openness to using new technologies and participating in continuing education to enhance your professional skills.

Your Responsibilities:

• Processing accommodation requests received via email or phone, and providing competent and courteous service to guests at every stage of the booking process.


• Handling various administrative tasks, contributing to the smooth running of the office, and supporting the team in their daily work.


• Using digital tools such as PROTEL, Quovai, Outlook, and other IT systems required for reservation management and internal communication.


• Providing information about internal services (spa, restaurant, activities) and recommendations on local attractions and events.


• Collaborating with other departments (Housekeeping, Restaurant, Wellness) to ensure a coordinated and flawless experience for guests.


• Handling special requests or complaints with professionalism, empathy, and a focus on finding solutions.


• Active participation in team meetings and training sessions, contributing ideas and fostering team spirit.

What You Can Expect:

• A year-round position in a young, dynamic, and motivated team


• A modern work environment in the heart of St. Christina in Val Gardena, surrounded by the Dolomites


• Flexible work hours: 24 to 40 hours per week


• Free parking


• Free meals: breakfast, lunch, and dinner


• MySaniTour health insurance


• Free access to our swimming pool, fitness center, and sauna


• Exclusive discounts on spa treatments, products, and bar purchases


• Free ski lessons to improve your skills or discover a new passion


• Employee events: parties, outings, and team-building activities


• 50% discount at all family hotels in South Tyrol


• 1 free night's stay for you and your family at one of our two hotels of your choice


• Birthday gifts


• ... and much more!