Reservation Supervisor
Descrizione dell'offerta
RESERVATION SUPERVISOR
San Clemente Palace Venice –
This majestic resort immerses guests in a 900-year-old historic building, rich in charm and Renaissance tradition. It features a collection of beautifully restored monastic structures, a 12th-century chapel, and nearly 6 hectares of ancient gardens offering breathtaking views of the city, along with 196 meticulously furnished rooms and suites – including the largest and most exclusive suite in Venice.
Annual art installations rotate throughout the property in conjunction with the Venice Biennale. Inside, the hotel seamlessly blends contemporary style with Renaissance influences, boasting six-meter-high ceilings, wide corridors, grand staircases, and intricate details such as terrazzo floors, silk-covered walls, and Murano glass chandeliers, making it one of Europe’s premier hotels for art exhibitions.
Serenity permeates the hotel’s Longevity Spa, which features a heated outdoor pool, tennis court, jogging paths, a pitch & putt golf course, and a fully equipped kids' club – ensuring an unforgettable stay.
The hotel’s proximity to St. Mark’s Square, its exceptional culinary offerings featuring a rich variety of Italian cuisine, and its unique combination of event spaces invite guests to create truly memorable experiences.
Role Description
As Reservation Supervisor , you will play a key role in maximizing room revenue and ensuring a seamless reservation experience for our guests. You will oversee the daily operations of the reservations department, maintain high standards of accuracy and customer service, and act as a liaison between the Reservations team and other hotel departments.
Your main responsibilities will include:
• Overseeing and coordinating daily reservations activities and workload distribution
• Ensuring all bookings are accurately processed, entered, and confirmed in the system
• Monitoring room availability, rate strategy, and inventory in collaboration with the Revenue Manager
• Handling VIP and special requests with attention to detail and personalized service
• Supporting and training team members to maintain service and accuracy standards
• Responding to guest and travel partner inquiries in a professional and timely manner
• Reviewing no-shows, cancellations, and revenue reports to identify opportunities for improvement
• Collaborating closely with Sales, Front Office, and Revenue teams to ensure smooth communication and efficiency
What We're Looking For
• Previous experience in a reservations role within luxury hospitality (supervisory level preferred)
• Strong knowledge of reservation systems (Opera PMS or similar) and channel management tools
• Excellent communication and customer service skills
• Analytical mindset with attention to accuracy and detail
• Strong organizational and leadership skills with the ability to motivate a small team
• Fluent in English and Italian (additional languages are a plus)
• Passion for hospitality, teamwork, and delivering exceptional guest experiences
What We Offer
• A key operational role in one of Europe’s most prestigious resorts
• Opportunity to work in a stunning historical property immersed in art, culture, and heritage
• Competitive compensation and benefits package
• Professional growth and learning opportunities
• Accommodation, meals, uniform, and other on-property benefits
• A dynamic, supportive, and international team environment
Apply Now
Ready to take the next step in your hospitality career?
Send your CV and cover letter to: