Reservation Salesperson

ApartmentsFlorence.it is looking for an exceptionally friendly and enthusiastic salesperson to be part of our young and fast growing team . We are Florence’s leading vacation rental property management company with more than 400 vacation homes in the city centre.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Freely using your great personality and creativity to sell the value of renting our beautiful vacation properties via phone, email and in person.
• Provide information regarding vacation rental homes and availabilities to current and prospective guests over the phone, via email and in person.
• Coordinating relationships and reservations with various Higher Education Organizations in Florence as a Housing Supplier.
• Confirming reservations for vacation rentals via phone, skype and email; confirm online bookings with guests
• Processing reservations, including sending reservation and confirmation emails and running credit card charges as well as maintaining communications with guests prior to arrival, during their visit and after departure
• Long Term lease agreement consultancies including finding and pricing options, organizing visits with guests and finalizing sales.
• Provide concierge assistance to guests regarding services, recreation, restaurants and other activities
• Negotiating Guest Customer Service Problems
• Observe established policies and procedures
• Requires visits to vacation rentals with customers and to better know what to sell
• Perform other job duties including marketing using Internet and Social Media or other property management functions as requested by supervisor
• Meet sales goals as they are communicated
• Knowledge of revenue strategies will be a plus

Desired Skills and Experience

QUALIFICATIONS

• Previous selling / reservation / customer service experience is a plus
• Analysis capacity.
• Attention to detail and organizational skills are a must as ability to work in a team
• Local knowledge of Florence
• Advanced English and Italian speaker, other languages advantageous
• Availability to work shifts to provide cover from 9.00 - 19.00, 7 days per week, 365 days per year
• Strong organizational skills, the ability to multi-task and to work under pressure
• Internet, Skype, and knowledge of Microsoft Office Applications
• Exceptional interpersonal skills required, friendly and courteous
• Excellent communication skills – both oral and written
• High level of motivation, determination and commitment.
• Rights to work in Italy
• Availability to start soon advantageous

Compensation is a mixture of Salary Plus Commission if budget is achieved

· Office located in Florence city centre

Shifts

· Our business is open 7 days a week, 365 days a year and we care about our staff and their quality of life:

· We anticipate that your shift will be similar every week in order to allow you to plan your life

· Currently the shifts are as follows:

· Monday to Friday ,

· Saturday and Sunday

· Currently our staff work up to 5 of these time slots during the week.