Remote/Online Support Engineer - Chromatography - Italian Speaking (Fixed Term)

Remote/Online Support Engineer - Chromatography - Italian Speaking (Fixed Term) page is loaded## Remote/Online Support Engineer - Chromatography - Italian Speaking (Fixed Term)locations: Italy-Milan: Spain-Barcelonatime type: Full timeposted on: Posted Todayjob requisition id: ## **Job Description**Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at .**This is an exciting opportunity for you to join a successful and international team of technically trained support engineers that's delivering day-to-day remote telephone support services for Agilent's Life Science and Chemical Analysis customers. Become part of Agilent CrossLab organization, a network of experts who help our customers improving laboratory performance and meeting vital business needs.**As a **Remote Support Engineer**, you will be providing technical support to our external customers utilizing your remote diagnostic capabilities, through phone, email, chat or social media. Focusing on our **chromatography products (GC, GCMS, LC, LCMS, HPLC and others)**, your goal will be to reduce customer downtime and identify repair strategies. To be successful in this role, you must be very customer-focused, confident, flexible and willing to go the extra mile for our customers. We will make sure you get all the training and development opportunities you need to become the best in your field.**Your key responsibilities will include:*** Identify customer issues and provide a high level of reactive and proactive technical services in support of Agilent's product portfolio* Ensure customer satisfaction by guiding, assisting and training users on maintenance and configurations* Remote trouble shooting on hardware and software* Providing problem resolution to optimize the efficiency and uptime availability of customer systemsThis is **temporary position**, with a contract term of **1 year**. The position follows a hybrid model where you will be based in one of our offices: either in **Milan** (Cernusco-sul-Naviglio, **preferred**) or in **Barcelona,** and you will partially work from home (2 days a week).## ## **Qualifications**We are looking for motivated individuals with the following background:* **University Degree** in **Chemistry** or **Life Sciences** based discipline* **Hands-on experience** (internship, apprenticeship, university projects or first postgraduate experience…) with **chromatography and spectrometry analytical techniques** such as **GC, GCMS, LC, LCMS, HPLC, ICPMS, ICPOES…*** Full proficiency in **English** and **Italian**On a personal level, you are **autonomous**, **outgoing** and **customer oriented**. You enjoy working both **autonomously** and as **part of a team**. You have **great communications** and **interpersonal skills** to interact with many internal and external partners. You show a real **can-do attitude** and you like **helping others** and **solving problems**. Whilst being **flexible** and **adaptable**, you have also **strong planning** and **organizational skills**.**We offer:*** Outstanding company culture* Career development opportunities* Company pension scheme, yearly company bonus, private health care, stock purchase plan, medical & life insurance…* A position within an international organization, offering a dynamic working environment, with exciting challenges and opportunities**Additional Details**This job has a full time weekly schedule.Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.## **Travel Required:**25% of the Time## **Shift:**Day## **Duration:**9-12 Months## **Job Function:**Services & Support
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