Regional Service Manager West Europe

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Regional Service Manager West Europe, Orzinuovi

Client: AB Service Srl

Location: Orzinuovi, Italy

Job Category: Other

EU work permit required: Yes

Job Reference: f428f852b2bc

Job Views: 4

Posted: 10.08.2025

Expiry Date: 24.09.2025

Job Description:

In AB, we work in a multicultural context with over 1,000 employees across 20 countries in Europe, North America, and South America. Our commitment is to find better ways to write our future sustainably, involving our partners and respecting diversity and equity through a recruitment process free from prejudice and discrimination.

Sustainability is not only our core business but also our way of working. We utilize technologies and software to optimize the selection process, enhance the candidate experience, and facilitate mutual understanding of professional and personal ambitions, aligning them with the company's opportunities to establish transparent relationships.

YOUR CHALLENGES

The Regional Service Manager , reporting directly to the COO, implements the company's strategy within the designated geographical area, managing operational and technical aspects of the team. The role focuses on developing the region's potential to achieve high performance, customer satisfaction, productivity, and effective control.

This position is based at the Italian headquarters in Orzinuovi (BS, Italy), managing the Service Area for Spain , France , and UK in cooperation with the local General Manager, involving:

• Monitoring projects to validate/update maintenance plans shared with sales for service structuring.
• Managing handovers with Sales regarding service levels, AB Impianti, and commissioning for new installations.
• Ensuring safety compliance through collaboration with Health & Safety.
• Supporting local managers in interfacing with central functions (Purchasing, Warehouses, Fleet, ICT).
• Maintaining client relationships, measuring satisfaction, and identifying opportunities.
• Managing customer claims related to performance and availability.
• Overseeing the Performance Management cycle for Service Area Managers and technicians.
• Identifying resource needs and managing requests and rotations.
• Assisting in constructing the Region’s budget.

WHY WE WOULD CHOOSE YOU

• You hold an Engineering Degree.
• You have over 10 years of experience in Service Maintenance or Service Management in the industrial sector, preferably in energy-power generation.
• You have experience in people management.
• You are a native Italian speaker and fluent in English.
• You seek a role in a multicultural environment focused on customer relationships and high-quality standards.
• You prefer a structured, organized environment that invests in its people and their skills.