Regional Operations Manager Northern Italy

Our Company:

We are The Tour Guy, the leading provider of incredible tours and authentic experiences for all types of English-speaking travelers visiting destinations across Europe and the U.S.A. Our mission is to help others make more out of life through experiencing destinations, culture, and learning. With a dedication to immersing ourselves in international culture, we have recruited an experienced team of guides with the ability to create the wow factor for fellow adventure seekers.

With loyalty to the customer, we follow the Golden Rule of travel: treat vacations like you want yours treated. Our team is dedicated to creating an exclusivity factor, providing unique, once-in-a-lifetime tours, activities and experiences to travelers – from tours of the Vatican to authentic Parisian cooking classes, and everything in-between.

We are looking for a Regional Operations Manager, based in Venice , who will ensure  the seamless execution of all tour operations across the Northern Italian hubs - Venice, Florence, and Milan - maintaining brand integrity, service excellence, and optimal business performance.

Main Area of Responsibility : Venice, Florence and Milan

Key Responsibilities:

• Tour Delivery & Logistics:  Ensure all tours are delivered to a minimum standard of how they are advertised online. This includes every tour has a designated guide, necessary tickets, headsets, and transport booked. 

• Quality Control:  Conduct regular quality evaluations to maintain service excellence and ensure the "The Roman Guy" brand integrity is upheld across all Northern cities. 

• Resource Management:  Supervise procurement and logistics, including the acquisition & coordination of branding materials, and management of supplier relations and contracts. 

• Performance Tracking:  Monitor occupancy rates and key performance metrics, driving continuous improvement initiatives to meet or exceed business standards.

• Product Innovation:  Act as a product stakeholder, identifying development opportunities based on client feedback and industry trends to keep the Northern Europe portfolio competitive. 

• Marketing Coordination:  Collaborate with the Marketing team to facilitate photo and video shoots at various monuments and attractions.

Qualifications:

• 2+ years of experience in e-commerce B2C
• 3+ years of managerial experience in operations
• Degree in Economics, Business, Management, or a related field

Skills:

• Fluent English (mandatory)
• Mastery of Excel (including PivotTables, LOOKUP functions, Text Functions, Power BI Integrations)
• Data Analysis: KPI creation & management
• Familiarity with Project Management Software: Jira, Smartsheet

At The Tour Guy we offer equal opportunities. We are committed to treat all candidates equally based on their skills, achievements and experience regardless of their race, nationality, sex, age, disability, sexual orientation, gender identity or any other classification protected by law.