Regional Operations Lead

Regional Operations Lead

This remote position supports our field investigations division and is the first line of support and oversight for the independent contractor partners.

Essential Functions

• Overall management for a group of geographically dispersed independent contractors conducting background field investigations on behalf of 1FORCE.
• Consistent communication with field investigators to monitor inventory as well as production levels, timeliness, and quality requirements.
• Provide necessary support for field investigators to include fee approval, manifesting compliance, case note retention/compliance, case assignments, timeliness and quality status, training requirements and case incentive opportunities as they occur.
• Leverage customer and internal data platforms to identify trends, problem areas and growth opportunities.
• Monitors the workload and distribution of items across a region, including monitoring and approving incentives for independent contractors.
• Provide updates to field staff on internal and external policy, procedural and process changes.
• Prepare for and conduct field visits as needed with investigative field staff (less than 10% travel).
• Other duties as assigned.

Job Qualifications

• Must be a leader, motivator, highly organized and always maintain a professional demeanor.
• Thorough understanding of agency programs to include DCSA, DHS-Wide and other BI contracts.
• Flexibility, adaptability and able to work with others at all levels in a rapidly changing environment.
• A desire to create new relationships quickly and demonstrated communications skills to clearly explain detailed strategies and complex subjects to management and Customer
• Demonstrated ability to effectively manage multiple processes and projects with short deadlines and changing priorities.
• Proven ability to apply problem solving skills to work through complex issues and apply successful solutions.
• Strong critical thinking skills to make objective assessments and provide constructive feedback.
• Strong work ethics to include punctuality, organization and attention to detail.
• Must have experience working with DCSA’s PIPS and FWS programs.
• Working knowledge and skills with MS Office Suite.

Education

A Bachelor’s degree or demonstrated experience in managing remote field staff in the personnel security industry as described below.

Work Experience

• 3+ years of experience managing 40+ personnel security field investigators (DCSA, DHS-Wide contracts preferred).
• 3+ years of lead/mentor investigative experience in the personnel security industry (DCSA, DHS-Wide contracts preferred).

All Candidates must be a US Citizen and be able to obtain/maintain a TOP SECRET level security clearance.