Regional Key Customer Manager

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

About you and this role

We are excited to announce an opening for the position of Senior Customer Manager. This role offers flexibility and can be performed from various locations. As a Senior Customer Manager, you will play a crucial role in managing and nurturing existing customer relationships, promoting and selling Dow products and solutions, and driving profitable business growth and innovation.

In this role, you will be responsible for managing the EMEA region across Dow products’ chemistries, with an approximate value of $40 million, and coordinating the global silicones portfolio, valued at around $100 million, for our complex and geographically diverse global corporate account, Unilever. Your primary objective will be to maintain and grow the business in continuous alignment with the Global Key Customer Manager and in line with both customer and corporate strategy.

This position requires extensive travel, with more than 50% of your time spent within the EMEAI region, along with occasional cross-regional travel.

Responsibilities

• Support the preparation and effective implementation of the account plan : Collaborate with the team to develop strategic plans that align with company goals and customer needs, ensuring smooth execution.
• Manage the account portfolio to achieve margin plans : Oversee existing and future sales to consistently meet and exceed margin targets. Work closely with the Global Key Customer Manager and regional teams to establish and drive the commercial strategy to deliver on business plan.
• Ensure operational discipline : Maintain high standards in operational processes, including accurate pricing, demand forecasting, adherence to payment terms, and effective opportunity management. This ensures seamless operations and superior customer satisfaction.
• Manage supply effectiveness : Collaborate with the Supply Quality Manager and Customer Service Representatives to ensure top-class supply accuracy for the customer. Conduct Global Operations Calls with Unilever to address supply chain issues, manage eventual crisis and enhance overall efficiency.
• Influence and manage stakeholders : Effectively manage relationships with internal and external stakeholders. Coordinate multi-disciplinary project teams or initiatives, including regulatory-driven change management, to solve unique problems with broad business impact.

Qualifications

• Minimum of 5 years of increasing responsibility in sales or commercial-related positions : Demonstrates a strong track record of growth and experience in relevant roles.
• Proven knowledge of Silicone chemistry and Dow Silicones’ portfolio
• Master’s degree or equivalent in a relevant technical or business discipline

Your Skills

• Negotiation and business development
• Influential leadership and interpersonal effectiveness
• Adaptability to change and an owner's mindset
• Ability to manage multiple inputs and high stress

Additional notes

• Please note that relocation support is not provided for this role.
• The position requires up to 50% travel.

Benefits - What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you : your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee :

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
• Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries / locations.