Receptionist / Workplace Ambassador

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JLL

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Other

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Yes

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Job Reference:

943dcde155ee

Job Views:

2

Posted:

Expiry Date:

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Job Description:

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Receptionist/Workplace Ambassador is responsible for managing the front of house services and providing the reception services. As front of house support the GSA must also demonstrate a high level of security awareness at all times and have knowledge of emergency evacuation procedures and Health & Safety.

Responsibilities:

• Delivers efficiently, smoothly and professionally client journey.
• Ability to ensure that the Front of House team always maintain a professional image and standards of appearance when interacting with visitors and building occupiers within the client office.
• Knowledgeable of the booking system, meeting rooms, site facilities, local area and other general product knowledge necessary to perform their duties.
• Meet & greet visitors to the building in a welcoming manner, determine nature of business and announce them to the appropriate personnel.
• Comply with visitor management processes, ensuring compliance with company security policies.
• Escort visitors to meeting rooms as required.
• Ensure completion of Visitor Health & Safety Inductions as required.
• Issue visitors’ passes (including contractor passes) and monitor access within the Reception area.
• Be a point of contact for visitors
• Maintain a facility-wide knowledge of meeting room locations and other on-site facilities.
• Accurately book meeting rooms as required, ensuring that all Catering and AV requirements are booked, and any amendments and cancellations are communicated to the appropriate personnel.
• Be knowledgeable in all Front of House Standard Operating Procedures.
• Maintaining meeting room bookings, carries out the checks and making sure that the highest standards in client suite are met.
• Ensure all Front of House tasks such as visitor pre-registration; mailbox management and event check-in desk/s are completed daily.
• Generate and distribute reports as required.
• Be knowledgeable of all meeting room layouts, capacities and catering policies to efficiently support the clients.
• Communicate any systems issues to the Booking System Support Team and/or Technology team as applicable.
• Identify where service and/or the Customer’s experience can be improved.
• Expedite the satisfactory resolution of any problems that may arise.
• New starter inductions and training.
• Ensure effective communication and information sharing within the team.
• Maintain confidentiality.
• Remain calm under pressure, use initiative and manage changing priorities as they arise.
• Awareness of all standard operating procedures regarding Health & Safety at work
• Complete all required training to ensure full compliance with regulations, policies and guidelines.
• Participating in team engagement, team building and overall team wellbeing.
• Demonstrate and be aware of JLL core values and encouraging the team to represent them.
• Working closely with FOH/Events Coordinators to ensure seamless cooperation within the departments.
• Maintaining good relationship across the contract with other departments such as catering, cleaning, security, facilities etc.
• Constantly improving relationship with client.
• Assisting managers and FOH /Events Coordinators on site with any reasonable request

Skills and Experience:

• Proficient computer skills in Microsoft Office programs such as Excel, and Word.
• Excellent communication skills, a proactive approach to work and highly attention to detail.
• Excellent organisational and time-management skills.
• Experience in complaint handling.
• Ability to multitask and implacable attention to details.
• Previous experience in a Luxury Hotel Customer Service / Room Reservations environment (strongly preferred). Experience with Room Bookings systems such as NFS, Condeco, EMS, FM Facts, Delphi, Data craft, Opera is desirable
• Fluency in English and Italian languages

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#LI-FT1

Location:

On-site –Milano, ITA

Job Tags:

Hiring

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Receptionist/Workplace Ambassador is responsible for managing the front of house services and providing the reception services. As front of house support the GSA must also demonstrate a high level of security awareness at all times and have knowledge of emergency evacuation procedures and Health & Safety.

Responsibilities:

Delivers efficiently, smoothly and professionally client journey.

Ability to ensure that the Front of House team always maintain a professional image and standards of appearance when interacting with visitors and building occupiers within the client office.

Knowledgeable of the booking system, meeting rooms, site facilities, local area and other general product knowledge necessary to perform their duties.

Meet & greet visitors to the building in a welcoming manner, determine nature of business and announce them to the appropriate personnel.

Comply with visitor management processes, ensuring compliance with company security policies.

Escort visitors to meeting rooms as required.

Ensure completion of Visitor Health & Safety Inductions as required.

Issue visitors’ passes (including contractor passes) and monitor access within the Reception area.

Be a point of contact for visitors

Maintain a facility-wide knowledge of meeting room locations and other on-site facilities.

Accurately book meeting rooms as required, ensuring that all Catering and AV requirements are booked, and any amendments and cancellations are communicated to the appropriate personnel.

Be knowledgeable in all Front of House Standard Operating Procedures.

Maintaining meeting room bookings, carries out the checks and making sure that the highest standards in client suite are met.

Ensure all Front of House tasks such as visitor pre-registration; mailbox management and event check-in desk/s are completed daily.

Generate and distribute reports as required.

Be knowledgeable of all meeting room layouts, capacities and catering policies to efficiently support the clients.

Communicate any systems issues to the Booking System Support Team and/or Technology team as applicable.

Identify where service and/or the Customer’s experience can be improved.

Expedite the satisfactory resolution of any problems that may arise.

New starter inductions and training.

Exceeding Customers expectations.

Ensure effective communication and information sharing within the team.

Maintain confidentiality.

Remain calm under pressure, use initiative and manage changing priorities as they arise.

Awareness of all standard operating procedures regarding Health & Safety at work

Complete all required training to ensure full compliance with regulations, policies and guidelines.

Participating in team engagement, team building and overall team wellbeing.

Demonstrate and be aware of JLL core values and encouraging the team to represent them.

Supporter for Aon standards.

Working closely with FOH/Events Coordinators to ensure seamless cooperation within the departments.

Maintaining good relationship across the contract with other departments such as catering, cleaning, security, facilities etc.

Constantly improving relationship with client.

Assisting managers and FOH /Events Coordinators on site with any reasonable request

Skills and Experience:

5-star customer service skills.

Proficient computer skills in Microsoft Office programs such as Excel, and Word.

Excellent communication skills, a proactive approach to work and highly attention to detail.

Excellent organisational and time-management skills.

Experience in complaint handling.

Ability to multitask and implacable attention to details.

Previous experience in a Luxury Hotel Customer Service / Room Reservations environment (strongly preferred). Experience with Room Bookings systems such as NFS, Condeco, EMS, FM Facts, Delphi, Data craft, Opera is desirable

Fluency in English and Italian languages

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La figura di Receptionist/Workplace Ambassador è responsabile della gestione dei servizi di accoglienza e della fornitura dei servizi di reception. Come supporto in prima linea, questa figura deve anche dimostrare un elevato livello di consapevolezza sulla sicurezza in ogni momento e avere conoscenza delle procedure di evacuazione d'emergenza e di Salute e Sicurezza.

Responsabilità:

Garantire che il team di Front Office mantenga sempre un'immagine professionale e standard di presentazione elevati nell'interazione con visitatori e occupanti dell'edificio all'interno dell'ufficio del cliente.

Conoscere il sistema di prenotazione, le sale riunioni, le strutture del sito, l'area locale e altre conoscenze generali necessarie per svolgere le proprie mansioni.

Accogliere i visitatori dell'edificio in modo cordiale, determinare la natura della visita e annunciarli al personale appropriato.

Rispettare i processi di gestione dei visitatori, garantendo la conformità con le politiche di sicurezza aziendali.

Accompagnare i visitatori nelle sale riunioni quando richiesto.

Garantire il completamento delle Induzioni sulla Salute e Sicurezza per i visitatori come richiesto.

Emettere pass per visitatori (inclusi pass per appaltatori) e monitorare l'accesso nell'area Reception.

Fungere da punto di contatto per i visitatori.

Mantenere una conoscenza completa dell'ubicazione delle sale riunioni e di altre strutture in loco.

Prenotare con precisione le sale riunioni come richiesto, assicurando che tutti i requisiti di Catering e audiovisivi siano prenotati, e che eventuali modifiche e cancellazioni siano comunicate al personale appropriato.

Conoscere tutte le Procedure Operative Standard del Front Office.

Gestire le prenotazioni delle sale riunioni, eseguire i controlli e garantire che gli standard più elevati nella suite del cliente siano soddisfatti.

Garantire che tutti i compiti del Front Office come la pre-registrazione dei visitatori, la gestione della casella di posta e la gestione del banco di registrazione degli eventi siano completati quotidianamente.

Generare e distribuire report come richiesto.

Conoscere tutti i layout delle sale riunioni, le capacità e le politiche di catering per supportare efficacemente i clienti.

Comunicare eventuali problemi di sistema al Team di Supporto del Sistema di Prenotazione e/o al team tecnologico, se applicabile.

Identificare dove il servizio e/o l'esperienza del Cliente possono essere migliorati.

Accelerare la risoluzione soddisfacente di eventuali problemi che possano sorgere.

Gestire le induzioni e la formazione dei nuovi assunti.

Superare le aspettative dei Clienti.

Garantire una comunicazione efficace e la condivisione di informazioni all'interno del team.

Mantenere la riservatezza.

Rimanere calmi sotto pressione, usare l'iniziativa e gestire le priorità in evoluzione quando si presentano.

Essere consapevoli di tutte le procedure operative standard riguardanti la Salute e Sicurezza sul lavoro.

Completare tutta la formazione richiesta per garantire la piena conformità con regolamenti, politiche e linee guida.

Partecipare al coinvolgimento del team, al team building e al benessere generale del team.

Dimostrare e essere consapevoli dei valori fondamentali di JLL e incoraggiare il team a rappresentarli.

Supportare gli standard Aon.

Lavorare a stretto contatto con i Coordinatori FOH/Eventi per garantire una cooperazione senza interruzioni all'interno dei dipartimenti.

Mantenere buoni rapporti in tutto il contratto con altri dipartimenti come catering, pulizie, sicurezza, strutture, ecc.

Migliorare costantemente la relazione con il cliente.

Assistere i manager e i Coordinatori FOH/Eventi in loco con qualsiasi richiesta ragionevole.

Competenze ed esperienze:

Servizio clienti.

Competenze informatiche nei programmi Microsoft Office come Excel e Word.

Eccellenti capacità comunicative, un approccio proattivo al lavoro e grande attenzione ai dettagli.

Eccellenti capacità organizzative e di gestione del tempo.

Esperienza nella gestione dei reclami.

Capacità di multitasking e impeccabile attenzione ai dettagli.

Precedente esperienza in un ambiente di Servizio Clienti di Hotel di Lusso. È desiderabile esperienza con sistemi di prenotazione come NFS, Condeco, EMS, FM Facts, Delphi, Data craft, Opera.

Buon livello di inglese e italiano.

#LI-FT1

Location:

On-site –Milano, ITA

Job Tags:

Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at om. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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