Receptionist turnante

Job Overview:

He/she will ensure excellent service for our guests, managing Guests needs and requests, in compliance with our company philosophy, operating standards and procedures. He/she will cover 2 night shifts per week. He or she will help to develop a harmonious work atmosphere with a focused approach on teamwork.

Main responsibilities and duties:

• Will provide quality service by responding to requests promptly, efficiently and courteously during check-in, rooming, check-out and throughout the stay to increase the overall guest experience;
• Will ensure effective communication with the other departments, in compliance with our current procedures. The goal should always be to make guests feel comfortable and satisfied;
• Will meticulously fulfill the handover to their colleague responsible for the next shift;
• Will use the PMS ProTel and the other IT instruments, in compliance with current standards and procedures;
• Will charge guest accounts according to procedure to ensure correct statements;
• Will be focused and proactive in managing phone calls, the flow of guests in the area to anticipate and addressing guests' needs;
• Will embrace a positive and collaborative work atmosphere within the team;
• Will support the accounts department by responding accurately and efficiently with all queries;
• Will maintain very high standards of hygiene, behaviour and grooming.

We require:

• Previous experience in the same role in luxury work environment;
• Strong communication skills both written and verbal. Fluent in English and Italian. A third language will be a plus;
• Excellent interpersonal and organizational skills;
• Outstanding Guests service skills;
• Motivation and ability to work in a team in multitasking environment and prioritize tasks;
• Excel Microsoft Office Suite proficiency;
• Good knowledge of PMS ProTel, ofSynXis booking engine and TravelClick CRS will be a plus.

We offer:

• Bespoken learning & development training (for example 1:1 coaching, strengthen languages or IT skills);
• Well-being activities (Yoga classes, get together activities, welfare measures);
• Competitive salary offer;
• Staff accommodation & meals.

Notes:

Further details will be provided during the job interview.