REAL ESTATE_Account and transaction Manager_ Associate Director

About the Company

Working at CBRE When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mind-set is encouraged. You'll realize your potential with challenging work, fast-paced assignments, an environment of constant learning and commitment to results. To enable your success, we provide the best tools, training and leaders in the industry. Our collaborative culture is built on our RISE values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Creating the real estate solutions of tomorrow, so businesses and people thrive. This informs everything we do—from diversity, equity, and inclusion to sustainability initiatives to workplace safety and wellbeing. At CBRE, we believe that the more perspectives we have, the more dimensions we see. We welcome people with different backgrounds and experiences across industries to apply for open positions even if you do not match every element of the required skills. To discover more about what it’s like to work at CBRE, visit Life at CBRE.

About CBRE

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including:

• facilities
• transaction and project management
• property management
• investment management
• appraisal and valuation
• property leasing
• strategic consulting
• property sales
• mortgage services
• development services

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Equal Opportunity Statement

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. For information about accommodations we can make during the recruitment process, please visit:

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

About the Role

The Account Associate Director is responsible for leading a major client account by assisting and supporting the CBRE Leadership team in managing all aspects of the account evolution, including expansion (geography / scope), service levels, contract renewal, team development and overall profitability. They will be responsible for the management of all real estate services and operations of client’s sites across all regions to ensure a consistent and high level of service delivery.

Responsibilities

• Acts as single point of contact in the global account team and develops positive relationships with the client for all real estate services issues in the region.
• Responds to problems and concerns that are recurring or of a sensitive nature; enforces policy, rules, and regulations.
• Plans and manages on site real estate operation teams among different locations/cities in term of staffing, training, and evaluating operations maintenance and support personnel.
• Manage contractual relationships and works with the Client’s Representative to assure excellent service delivery to Client’s branch networks, and reviews and monitors global and regional performance in line of KPI or SLA.
• Support Account Team to monitor and modify the deliverable services in accordance to the change of client’s business needs.
• Reviews and negotiates contract documents, to ensure consistency and adherence with client master contract and CBRE’s corporate standards (Including Insurance requirements and price standards). Effectively resolve disputes arising from non-compliance.
• Develops an annual consolidated real estate budget, feasibility analysis and cost benefit analysis for the region, including direct and indirect contract service expenses, project costs, rental expenses, energy management expenses and project/capital items, etc.
• Position may require travel.

Qualifications

• Operational experience with emphasis on integrated real estate services; 5+ years asset/portfolio management experience.
• Demonstrated leadership/management skills to deal with issues ranging from senior level to administrative to maintenance/engineering.
• Strong communication, negotiation, and analytical skills.
• Excellent interpersonal skills.
• Ability to lead Change Management programmes.
• Ability to manage to multi-million Pound/Dollar budgets.
• Ability to conduct analysis in terms of contract negotiation.
• Knowledge of current accounting regulations.
• Advanced MS Office Suite skills.
• Ability to balance the integration of the requirements and terms of policies and procedures with those of the client.
• Proven record of providing excellent internal and external customer service.
• Ability to comprehend, analyse, and interpret complex business documents.
• Ability to respond effectively to highly sensitive issues.
• Ability to write reports, manuals, speeches, and articles using distinctive style.
• Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups.
• Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
• Demonstrate an ability to solve complex problems and deliver a variety of options in complex situations.
• Requires expert level analytical and quantitative skills.