Quality Specialist -Portuguese

The Last Mile Analytics & Quality Team is looking for a Transportation Quality Specialist who will act as first level support for the Last Mile team with multiple transportation services, along with other operational issues and activities related to transportation process and optimization.

Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High impact production issues often require coordination among multiple groups, so you get to experience a breadth of impact with various teams.

The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, be able to juggle multiple tasks at once, work independently, and maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to make sound judgments, work to improve the customer experience, and get the right things done.

Roles and Responsibilities

• Fluency in Brazilian Portuguese.
• Minimum CEFR - B2+ / Bachelor’s in Language.
• Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions, which may require listening to calls and transcribing text from calls, email, chat, message, etc.
• Identify patterns emerging in the audits and contribute to process/program improvements.
• Provide timely response to stakeholders on related tasks as per SOP and SLA.
• Systematically engage in escalations to the relevant owners/teams according to process.
• Maintain records of day‑to‑day work by updating trackers or workflow tools.
• Meet business metrics and goals – i.e., SLA, productivity, quality and utilization benchmarks.
• Understand performance metrics for driving business goals.
• Work in a collaborative environment and contribute to the growth of the respective team/program.
• Develop a global perspective and understand the nuances of various geographies that Amazon operates in.

Working Conditions: Rotational (24/7) shifts, weekly off two consecutive days, Office‑based role.

Basic Qualifications

• Bachelor’s degree.
• Fluency in Brazilian Portuguese.
• Minimum CEFR B2+ / Bachelor’s in Language.
• 10-24 months of work experience.
• Good communication skills – able to facilitate the flow of translated information (Brazilian Portuguese to English and vice‑versa) between teams internal/external.
• Proficiency in Excel (pivot tables, VLOOKUP).
• Demonstrated ability to work in a team in a very dynamic environment.

Preferred Qualifications

• Analyze basic case‑level inputs and identify predictors/causes of business related problems to improve delivery/customer experience by case‑level corrections.
• Identify and uncover areas of opportunity and highlight the same to managers.
• Collaborate with intranational multiple resources as needed and carry out basic analyses to ensure program efficiency and effectiveness.
• Perform root‑cause analyses (when available) within the space subject to data availability.

Logistics: Our inclusive culture empowers Amazonians to deliver the best results for our customers.

We are an inclusive environment, and we accommodate disabilities or challenges. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information. If your country or region is not listed, contact your Recruiting Partner.

Posted: March 2, 2026 (Updated about 18 hours ago)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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