Quality Control Specialist

At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

Reports to

Quality Control Manager

Your Role And Responsibilities

You will assist local unit in developing the necessary capabilities to effectively control products and systems, ensuring compliance with internal, customer, and industry requirements within a cost‑effective and safe working environment. You will participate in the development and implementation of standards and test methods to ensure only compliant products, software, and services are released to the customer.

• Assisting in the implementation of effective internal controls to verify that processes meet customer and stakeholder requirements; validating that control plans are applied and effective in mitigating known risks.
• Representing the Voice of the Customer within local teams; challenging teams with customer experience feedback and inputs to decisions; enabling and coaching employees to evaluate risks, problems, and solutions from a customer/stakeholder point of view.
• Utilizing ABB Group–aligned systems and tools to assist the Engineering function with product data and analysis; validating that products continue to meet operational and customer expectations throughout their life cycle; applying APQP to ensure the effective introduction of new products.
• Utilizing the local Quality Management System to provide local teams with procedures and documentation that sufficiently describe their work activities; leading local teams in the application of an operational approach and a system of process management that is continually evaluated for effectiveness.
• Performing audits and using quality data analytics from all parts of the operation to identify risks, failures, and nonconformances within local operations, its suppliers, and customers; assisting in the application of appropriate corrective and preventive actions and managing solutions to closure.
• Managing and leading the Customer Claims resolution using relevant tools/processes and within the defined targets; performing and supporting root‑cause failure analyses; recording field failure data and monitoring the main customer performance KPIs.

Qualifications For The Role

• Engineering degree or diploma (Mechanical/Electrical/Management).
• Previous experience in similar roles (customer contact).
• Knowledge of electrical diagrams and technical drawings (2D‑3D) and failure analysis methodologies (DMAIC‑8D‑Ishikawa), basic knowledge of MV switches/switchboards.
• Use of SAP management systems, Office (Excel, PowerPoint), Power BI.
• Six‑sigma yellow/green belt certification is a plus.
• Availability for short assignments in Italy or abroad.
• Strong interpersonal skills with internal and external customers.
• Teamwork, problem solving and leadership skills in cross‑functional problem management.
• Fluency in English (medium level both written and spoken) and good knowledge of Italian.

Benefits

• Competitive compensation: Attractive salary packages and performance bonuses.
• Corporate welfare: Access to a wide range of services and personal well‑being support.
• Career development: Structured career paths, individual development plans, opportunities for internal mobility, including international roles, technical and managerial training programs, mentoring and access to global learning platforms.
• Flexibility and work‑life balance: Flexible working hours, hybrid work options, and a strong focus on work‑life integration.
• Employee support: free services such as psychological help, wellness coaching, and emotional support for employees and their families.
• Parental leave: at least 12 weeks of fully paid leave for primary caregivers and 4 weeks for secondary caregivers, promoting DEI values.
• Meal allowance: Access to canteen or ticket restaurant is provided to support daily lunch expenses.