PWT Customer Service Sales Area Manager

Primary Function:

The Area Sales Manager is responsible for developing Customer Service sales, driving growth in aftermarket products and services to achieve business targets. He/she manages the assigned area with the goal of increasing market penetration, working closely with dealers and customers to strengthen business relationships and maximize results.

Essential Responsibilities:

• Achieve quarterly and annual sales targets in both turnover and margin for the assigned area.
• Present, negotiate, and formalize yearly contracts with customers and dealers.
• Expand sales penetration within the Independent Aftermarket (IAM) by scouting new customers and developing new sales channels.
• Provide dealers and customers with regular performance updates and manage incentive programs to ensure achievement of targets.
• Analyze sales trends and share KPIs with dealers and customers (e.g., sell-in, sell-out, stock management, performance by commodity and channel, competitor benchmarks).
• Co-develop and monitor sales & marketing action plans with dealers to grow parts and service business across all channels, from assessing business potential to defining customer prospecting strategies.
• Take ownership of all sales opportunities and issues raised by dealers, with a strong focus on driving incremental business.
• Coach and support dealer aftermarket sales teams by monitoring visit plans, conducting weekly business calls, and holding monthly meetings with dealer parts managers and salesforces to build tailored action plans.
• Conduct regular visits to dealers, sub-dealers, workshops, and local OEMs according to a structured calendar.
• Provide accurate and timely sales forecasts to management, identifying risks, opportunities, and variances from plan, explaining root causes, and proposing corrective actions.
• Contribute insights on competitive positioning and customer demand to support future product planning and industrial footprint decisions.

Requirements:

• Degree in Engineering, Economics, or equivalent.
• Solid knowledge of powertrain products.
• Familiarity with sales and negotiation techniques.
• Previous experience in similar roles, with exposure to finance, credit risk control, and international business rules and procedures.
• Willingness to travel up to 50%.
• Languages: fluent Italian and English.
• Strong coaching skills and proven ability to work effectively in a team.
• Results-oriented mindset with a logical, structured approach to problem-solving.
• Ability to build and maintain strong customer relationships, ensuring high levels of satisfaction.
• Demonstrated leadership qualities and self-confidence.