Project Manager (m / f / d) Customer Service - Diabetes Care Germany

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

In Germany, Abbott has more than 4,000 employees working in manufacturing, research and development, logistics, sales, and marketing. They are located at Abbott's German headquarters in Wiesbaden and its sites in Hanover, Neustadt am Rübenberge, Wetzlar, Eschborn, Cologne, Jena, and Hamburg.

Working at Abbott

At Abbott, you can do work that matters, help people live healthier lives, grow your career, and be your true self. You will have access to:

• Career development with an international company where you can grow your career
• An attractive benefits package (e.g., Abbott Pension Plan, a company bike, employee stock purchase program)
• A company recognized as a great place to work worldwide and one of the most admired companies by Fortune
• Recognition as one of the best large companies to work for, especially for diversity, working mothers, female executives, and scientists
• A challenging position in a fast-growing, industry-independent sector
• The opportunity to join a dynamic, highly educated, and motivated team
• Flat hierarchies, an open and appreciative culture, and efficient communication
• A multinational environment fostering talent development

Abbott Diabetes Care (ADC) in Wiesbaden is looking for a

Project Manager (m/f/d) Customer Service - Diabetes Care Germany

based in Wiesbaden

The Opportunity

• Lead and execute projects to optimize processes, systems, and service structures within Customer Operations
• Ensure successful implementation of strategic initiatives by coordinating internal departments and external partners
• Bridge project design and sustainable execution within ongoing operations
• Implement strategic service improvements in a sustainable, scalable, and compliant manner
• Align operational excellence with Abbott’s business objectives and quality standards
• Serve as a core interface between transformation projects and daily operations

What You'll Do

• Own assigned projects across Customer Operations
• Ensure compliance with SOPs, quality, and regulatory requirements
• Analyze and optimize customer service processes and workflows
• Lead workshops, meetings, and coordination routines
• Prepare reports, updates, and proposals
• Improve client satisfaction (NPS) and customer journey
• Manage stakeholders internally and externally
• Ensure service provider alignment with standards
• Collaborate with departments like IT, E-Commerce, CX, Market Access, Quality, Logistics, Sales & Marketing
• Contribute to continuous improvement of service performance and customer satisfaction

TRAVEL : minimum of 20%

Required Qualifications & Skills

• Degree in Business Administration, Operations, or related field, with proven experience in customer service and coordination
• Valid Project Management Certification (e.g., Prince2, PMP)
• Academic development (Bachelor’s, Master’s, or postgraduate) is a plus
• 4-5 years of project management or customer service experience
• Experience managing cross-functional teams and vendors
• Track record of leading projects
• Experience with documentation, SOP governance, audits in regulated environments
• Background in regulated industries or matrix organizations
• Training in process or operations management (Lean, Six Sigma, etc.)
• Familiarity with CRM (Salesforce), Microsoft 365, Power BI
• Good IT system knowledge, experience with Salesforce.com, Magento, reimbursement systems
• Knowledge of OneStep and Magento Backoffice is a plus
• Diabetes or rtCGM product knowledge is a strong advantage
• Strong project management skills and experience
• Lean, Six Sigma certification preferred
• Experience in automation or workflow projects is a plus
• Excellent Excel skills and hands-on approach
• Stakeholder collaboration skills
• Negotiation understanding
• Ownership, accountability, independent leadership
• Facilitation, problem-solving, decision-making skills
• Motivational and team coordination abilities
• Fluent in German and English (spoken and written)

Follow your career aspirations with Abbott. We are an Equal Opportunity Employer committed to diversity. Only online applications via our portal are considered. Original documents will not be returned.

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