Project Customer Success Manager

Soldo frees finance with a proactive approach to managing decentralized spending. By combining a powerful spend management platform, user‑friendly app, and versatile payment methods, Soldo automates expense administration, eliminating inefficiencies in managing business spending.

What's in it for you

• Uncapped Commission
• Private healthcare coverage for you and your family
• Lunch Vouchers
• Genuine career development opportunities (including your own annual €500 development budget)
• Access to training and development – a mentoring programme, workshops and the opportunity to progress to our leadership programme
• Flexible working + 60 days work anywhere
• Statutory Leave entitlements plus extra days off on Christmas Eve, New Year's Eve and your birthday
• Your own personal company Soldo card
• Employee Assistance Programme
• CAF Annual Fiscal & Financial Support

The role

We are seeking a Project Success Manager (PSM) to lead customers through their value‑realisation journey with Soldo. Reporting to the regional Customer Success Team Lead, the PSM is responsible for ensuring that each project – whether for a newly signed customer or an existing customer adopting a major new use case – is successfully delivered, adopted, and fully ramped.

The PSM engages from the moment a customer signs, collaborating closely with Onboarding Specialists to ensure a smooth start. Once the platform is live, the PSM drives adoption and value realisation over the following months, wrapping up once outcomes have been achieved, typically within 6 to 12 months.

The PSM owns the success of the implementation and adoption project. They ensure that customers reach full spend ramp‑up, internal adoption milestones, and measurable business impact. In parallel, they collaborate with Account Executives or CSMs, who manage the commercial relationship and expansion opportunities.

This is an ideal role for a results‑oriented professional who thrives on delivering tangible outcomes, coordinating cross‑functional workstreams, and helping customers translate technology into operational success.

Qualifications

• Proven experience in customer‑facing project delivery, Customer Success or implementation success roles within a B2B SaaS environment.
• Strong track record in leading multi‑month customer adoption or rollout projects, ideally in mid‑market or enterprise segments.
• Demonstrated ability to coordinate multiple stakeholders (internal and external) and drive accountability across project workstreams.
• Excellent understanding of change management and adoption methodologies, ensuring technology delivers measurable business value.
• Strong analytical and problem‑solving skills, with the ability to interpret data and track value‑realisation metrics.
• Exceptional relationship‑building and communication skills, with confidence engaging both operational and senior stakeholders (e.g., Finance Directors, CFOs, Program Managers).
• Highly organised and process‑oriented, comfortable managing timelines, milestones, and success plans.
• Experience using CRM and project management tools (e.g., Salesforce, Asana, or equivalent) to track customer progress and internal coordination.
• A proactive, structured, and customer‑obsessed mindset, driven by delivering successful outcomes.

Project Customer Success Manager • Romano di Lombardia, Lombardy, IT