Programme Policy Officer (Roving-CFM Officer)

Overview

Job Title: Programme Policy Officer (Roving-CFM Officer) — Rome, Italy. Duty station: Home Based with minimum 50% travel. Duration: 11 months. Type of Contract: CSTI. Organisational context and purpose align with the Community Feedback Mechanism (CFM) within the Field Monitoring unit, under the Global CFM Officer.

Deadline for Applications : 11 December 2025, 23:59 GMT+01:00 Central European Time (Rome).

WFP celebrates and embraces diversity and is committed to equal employment opportunity for all employees.

About WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters and climate change.

Why Join WFP

• WFP is a 2020 Nobel Peace Prize Laureate.
• Inclusive, diverse and multicultural working environment.
• Investment in personal and professional development including training, accreditation, coaching, mentorship and internal mobility.
• Opportunity to work across country, regional and global offices with dedicated colleagues delivering humanitarian assistance.
• Attractive compensation package (refer to Terms and Conditions in the vacancy announcement).

Job Purpose

Within the CFM Team in the Field Monitoring unit and under the direct supervision of the Global CFM Officer, the incumbent will support the units' key activities for Regional Bureaux (RBx) and Country Offices (COs) as needed in the design and implementation of Community Feedback Mechanisms that meet assurance standards. The consultant will:

• Support COs in designing and implementing CFMs in line with corporate standards.
• Develop guidance tools and materials to support global CFM standardization.
• Share guidance to build capacity of WFP offices on CFMs and standards.

Key Accountabilities

1. Provide remote or in-person tailored support to COs to enhance their CFMs and compliance with global standards.
2. Deploy in response to emergencies or for up to 3-month TDYs to support CFM strengthening initiatives as needed.
3. Guide COs in digital onboarding projects, mapping CFM processes and defining business requirements aligned with global standards.
4. Coordinate with the digital CFM team for the implementation and maintenance of CFM digital solutions (Sugar CRM).
5. Contribute to guidance material, tools and templates to adopt standardized corporate processes for CFMs.
6. Develop/maintain and implement a CFM in-emergencies package and lead field deployment as needed.
7. Develop training resources and deliver sessions for HQ, RBx and COs to strengthen internal capacity around CFMs.
8. Analyze CFM data and disseminate lessons learned and best practices.
9. Support development of a theoretical framework to assess CFM’s contribution to community engagement.
10. Facilitate discussions/workshops with regional stakeholders, incorporating gender perspectives to ensure equal participation.
11. Other relevant tasks as required.

Required and Desired Experiences

1. Minimum four years of experience in data analysis, monitoring and evaluation or equivalent.
2. Knowledge of key elements and processes of community feedback mechanisms.
3. Technical fluency in data visualization tools (Tableau and/or Power BI).
4. Advanced knowledge of Excel.
5. Experience in humanitarian response in conflict and/or post-conflict settings.
6. Experience in capacity building for different audiences.
7. Ability to work with diverse populations with respect and inclusion.
8. Experience with data collection tools (MODA and/or Kobo Toolbox) is an asset.
9. Knowledge of qualitative data collection methodologies is an asset.
10. Knowledge of data protection, privacy and governance is an asset.
11. Willingness to be deployed on short notice for field missions.
12. Experience with SPSS/R/Stata or similar is an asset.
13. Familiarity with SugarCRM or similar tools for beneficiary data management is an asset.
14. Specialised knowledge of thematic protection data is an asset.
15. Experience with WFP structures and data systems is desirable.

Education and Languages

Standard minimum academic qualifications (Education): Advanced University degree in International Affairs, Economics, Social Sciences, information management, statistics or related fields; or First University Degree with additional years of related experience. Language: Fluency (level C) in English and French/Arabic; additional UN languages or Portuguese are assets.

WFP Leadership & Other Sections

WFP Leadership Framework – guidance on behavior and collaboration.

Reasonable Accommodation – commitment to accommodations in recruitment.

No Fee Disclaimer – UN does not charge fees for application processing.

Reminders Before You Submit Your Application

• Ensure your profile is accurate and complete.
• Upload your CV in English and submit your application.
• Only shortlisted candidates will be notified.

All employment decisions are made on the basis of organizational needs, merit and qualifications. Selected candidates will undergo background checks.

Notes : This consolidated version preserves the core content focused on responsibilities and qualifications. If you require any further refinement or a different structure, I can adjust accordingly.

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