Programme Management (5 month fixed-term contract)

Job Description - Programme Management (5 month fixed-term contract) HX)

Programme Management (5 month fixed-term contract) - HX )

Client Orientation

• You develop a trustful, proactive and long-term relationship with client’s counterparts (Purchasing, Finance Dir, Travel Managers,…) to guarantee professional solutions concerning business travel management
• Use CWT communication tools (i.e. CWT Traveller, CWT newsletter, CWT incident reports,...) he/she relays to client’s Travel Management, Travel Arrangers and Travellers important and up-to-date information
• You coach and help the client addressing markets changes, brings in technical or services solutions to match new travel needs.
• Support the client in: analysing statistics, negotiations with suppliers, definition and updates of travel policy, optimization of travel expenditure and of travel related processes, etc.
• Ensure that our customers are provided with products and services (new tools, tailor made reports, business cases, offers, etc) as expected and within agreed deadlines
• You periodically organise phone review meetings with the client’s Travel Manager to highlight results, review service and key expense trend, and to identify cost savings opportunities. When included in the customer package, he/she organize web-ex or face-to-face meetings if needed
• Work in close co-operation with Traveler Services Management and Branch Managers to solve as quickly as possible the problems and to secure that customer’s complaints are handled properly in due time

Account Profitability and Development

• You develop strategy to amend, if necessary, any contractual issues that would bring unprofitable contracts to acceptable profit level. In liaison with Finance, he/she checks ongoing financial conditions and changes, if necessary, in order to improve cash flow or CWT profit
• Work in close relationship with Country Implementation Manager, Sales and Traveler Services to ensure, during the implementation phase and further, a good management of customer needs, agreed service standards, structures and deliverables (travel policy, profiles..)
• Identify possibilities to increase the customer sales potential (upselling, sales of CWT products and services)
• You are responsible to successfully lead any re-bid or re-negotiation of contract (possibly supported by Sales). Before presenting the final offer to customer, he/she submits it to the Director Program Management for final approval

Qualifications

• Interpersonal savvy
• Peer relationship
• Time Management and priority setting
• Problem solving
• Negotiating
• Organised
• Strategic agility

As an Equal Opportunity Employer/Affirmative Action employer, CWT will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.